Answer Customer Questions In Minutes, Not Days

Gorgias gives you a holistic view of your customers. This way, you can provide them with fast and personalized help at scale.

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Customer Support for Shopify

Answer Customer Questions In Minutes, Not Days

Gorgias gives you a holistic view of your customers. This way, you can provide them with fast and personalized help at scale.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Customer Support for Shopify

Answer Customer Questions In Minutes, Not Days

Gorgias gives you a holistic view of your customers. This way, you can provide them with fast and personalized help at scale.

from 260+ reviews on

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Used daily by 12,000+ support agents

Centralize all your support tickets in one place

Have all your customer's data displayed when you're talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Get the full customer picture

Gorgias directly integrates with your Shopify. See customer and order information directly in your ticket view, use it in your macros to automate the responses to frequently asked questions, and save your support team's time and energy.

Automate repetitive tasks to spend more time where it counts

From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use

With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.
Amanda
@
Darn Good Yarn

Join the 3,000+ ecommerce brands that use Gorgias every day

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