Save Time & Money Automating Your Support.

Gorgias is the only customer support tool integrated with Shopify. Use Shopify data to provide delightful experience and save your support team's time and energy.

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Save Time & Money Automating Your Support.

Gorgias is the only customer support tool integrated with Shopify. Use Shopify data to provide delightful experience and save your support team's time and energy.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!

Save Time & Money Automating Your Support.

Gorgias is the only customer support tool integrated with Shopify. Use Shopify data to provide delightful experience and save your support team's time and energy.

from 260+ reviews on

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Used daily by 12,000+ support agents

Automate your most common support tasks

From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 40% of your customer support tasks.

Decrease your resolution time up to 60%

Centralize all your support tickets from email to social and live chat in a single place. Our Shopify integration lets you see customers' order information directly in your ticket view without switching between tools. So you can answer better and faster.

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to detect the intents and sentiments of each message.By learning about tracking updates, return policies, and urgency, we suggest you the right macros and help you set priorities and categorize tickets based on what they're about.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use

With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.
Amanda
@
Darn Good Yarn

Join the 3,000+ ecommerce brands that use Gorgias every day

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