The Helpdesk Built for Shopify Merchants
Effortlessly manage all of your customer support in one place—from answering tickets to refund orders and everything in between.
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Magically Simplify Your Customer Support
Simply manage conversations from all channels in one place
Gorgias integrates directly with Facebook, Instagram, Email, SMS, Phone & Live Chat so your support agents can quickly reply to customers questions across channel from a single place.
Answer to customers in 90 seconds
Your customer satisfaction score (CSAT) is driven by total resolution time. Solve this problem with Macros that pull in order information directly from Shopify, so you can provide customized responses to recurring questions. You can even edit or refund order leaving the ticket view
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Deflect 20% of your conversations.
Customers are looking for a quick answer. By employing Gorgias self-service add-on, your customers can answer their own questions in seconds. If they want to track their order, all they need to do is to enter email or phone number for a quick verification.
Turn social comments into sales
Leverage intents detection to prioritize customers who're ready to buy and provide a seamless journey to the checkout button through clickable product in your response. Using Gorgias, merchants lift their gross merchandise value 8% on average.
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Powerful reporting, made simple
Gorgias makes it easy to build report you need and track your support performances metrics: average response time, sales generated from support, most damaged or refunded product.
Automate costly support.
Focus on Growing.
Live chat
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Ticketing system
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Social media posts and ads
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Macros
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Auto responder
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Intent and sentiment detection
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Support and revenue statistics
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Multi-store connection
Connect all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.
Extend the power of Gorgias with 100+ integrations
