Chatbot for eCommerce

Increase your website conversion rate by 23% with Chatbots

Gorgias helps you connect with buyers in real-time on your site or over Social Media. Use our live chat to set up FAQs, turn your visitors into customers and drive recurring orders.

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Chatbot for eCommerce

Increase your website conversion rate by 23% with Chatbots

Gorgias helps you connect with buyers in real-time on your site or over Social Media. Use our live chat to set up FAQs, turn your visitors into customers and drive recurring orders.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Chatbot for eCommerce

Increase your website conversion rate by 23% with Chatbots

Gorgias helps you connect with buyers in real-time on your site or over Social Media. Use our live chat to set up FAQs, turn your visitors into customers and drive recurring orders.

100% free to get started

No credit card needed

Zero coding required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Chatbot for eCommerce

Increase your website conversion rate by 23% with Chatbots

Gorgias helps you connect with buyers in real-time on your site or over Social Media. Use our live chat to set up FAQs, turn your visitors into customers and drive recurring orders.

Used daily by 
21000
+ support agents

Turn Visitors Into Customers With Real-Time Conversations

98% of your visitors will leave without converting if you don't engage them proactively on your website.

With Gorgias, you can transform their buying experience by engaging automated that will guide your visitors to the checkout.


Provide Instant Support With The Right Context

Gorgias Live Chat directly integrates with your e-commerce platform (Shopify, Magento, Bigcommerce), so you always know who you're talking to.

Leverage data provided by e-commerce platform to display a rich customer profile next to live chat conversations.

Save Time Answering FAQs With Automation

Set up auto-responders to provide automated personalized replies to the most common questions like "where is my order?"

Connect your e-commerce platform and customize messages by including customer data in your replies.

Engage With Customers On Their Social Comments

Connect your social medias channels (Facebook, Messenger, Instagram etc.) and respond to customers asking about your products on your ads and posts directly from Gorgias.

Know How Much Money Your Live Chat Influences

See the impact Gorgias Live Chat has on your store's sales. Coach your support team on their response time. Fine tune your strategies and watch your profits grow!

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect 40+ tools you use daily

We’ve stopped hunting and matching Facebook users to customer accounts. The information we need is surfaced so we can respond better and faster.
Guita Gopalan
@
Ellana

Start Converting Your Traffic To Revenue Now

Get Started for FreeRequest a 15-min demo