Improve support response times by 43%

The simplicity of Gorgias makes your work so much easier. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is the only customer support platform built for Shopify Stores that want to grow.

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Customer support for Shopify

Improve support response times by 43%

The simplicity of Gorgias makes your work so much easier. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is the only customer support platform built for Shopify Stores that want to grow.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Customer support for Shopify

Improve support response times by 43%

The simplicity of Gorgias makes your work so much easier. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is the only customer support platform built for Shopify Stores that want to grow.

from 260+ reviews on

Free 7-day trial

No credit card required

No coding required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by 12,000+ support agents

Centralize conversations from all channels in one place

Gather Email, Phone, Chat, Social Comments, Shopify order data and 30+ integrations so you can respond to all your customers from our help desk.

Don’t waste time looking for information across multiple tools, Gorgias helps you solve customer problems faster.

Respond to tickets in seconds with full context

How to deliver great support quickly without context?

Connect your Shopify store to display all customer's information right to the ticket and stop asking customers for information you already have.

Automate your replies & decrease your response time by 43%

Stop doing the tedious work we can do for you. Gorgias helps your agents deliver instant replies to your customers by suggesting answers based on message text.

Combine Shopify customer data with rules to set up automatic, personalized and smart responses to automate 40% of your tickets.


Stop cop-pasting. Leverage data from your favorite tools.

We make it easy to insert data provided by Shopify and favorite tools, from first name to shipping address, directly into each customer interaction.

You can now provide highly-personalized replies in a seconds.

Refund & edit orders directly from Gorgias

Edit orders, modify subscriptions, and refund payments without leaving your help desk.

Stop switching between tools and make your customer support more efficient.


Support & convert faster with smart live chat

Stop letting 98% of your visitors leave without converting. Leverage our smart campaigns and automatically engage conversations that convert.

Support your buyers when they browsing your website. Set up auto-responder and provide instant answers to the most common questions like "where is my order ?"

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use daily

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“ With Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. What would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

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