Customer Support App

Stop Wasting Time.

Automate up to 30% of your support requests with unparalleled personalization. Set up in less than 30 minutes!

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Customer Support App

Stop Wasting Time.

Automate up to 30% of your support requests with unparalleled personalization. Set up in less than 30 minutes!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Customer Support App

Stop Wasting Time.

Automate up to 30% of your support requests with unparalleled personalization. Set up in less than 30 minutes!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Customer Support App

Stop Wasting Time.

Automate up to 30% of your support requests with unparalleled personalization. Set up in less than 30 minutes!

Used daily by 
21000
+ support agents

Respond faster using Macros with Shopify variables.

We make it easy to insert data provided by Shopify and favorite tools, from first name to shipping address, directly into each customer conversation.

Our 4,231 customers seen a 43% decrease in their response times.

Book your demo➞

Automate replies to FAQs and cut down your support volume.

Combine Gorgias rules with your Shopify data to answer your customers in seconds without they need to talk to an agent.

Cut down your support volumes in half and automate replies to FAQs like "Where is my order?".

Book your demo ➞

Manage all channels from one simple place.

Respond faster to customers on email, Facebook, Messenger, Instagram, and Live Chat directly from Gorgias.

Access customer's orders & tracking info next to each conversation. No longer need to switch back and forth between your help desk & your different tools.

Book your demo ➞


Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use daily

“ Now we've switched to Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. what would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Start your free trial today and get set up in 30 minutes!

Start your free trialBook your demo