Provide instant support by combining automation & Shopify Data

Centralize customer conversations, combine Shopify customer data and use automation to solve tickets in seconds & refund or edit orders directly from Gorgias. What used to take hours is now done in a few minutes.

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Gorgias for Shopify

Provide instant support by combining automation & Shopify Data

Centralize customer conversations, combine Shopify customer data and use automation to solve tickets in seconds & refund or edit orders directly from Gorgias. What used to take hours is now done in a few minutes.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Gorgias for Shopify

Provide instant support by combining automation & Shopify Data

Centralize customer conversations, combine Shopify customer data and use automation to solve tickets in seconds & refund or edit orders directly from Gorgias. What used to take hours is now done in a few minutes.

from 260+ reviews on

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by 
21000
+ support agents

Centralize customer conversation in one place.

Connect your emails, Facebook, Messenger, Instagram, Chat and more and respond to all your customers from one place.

Don’t waste time looking for information across multiple tools, Gorgias helps you solve the problem faster.

No more copy/pasting. Leverage Shopify information in your replies.

We make it easy to insert data provided by Shopify and favorite tools, from first name to shipping address, directly into each customer conversation.

Since starting with Gorgias, our 4,000+ customers have seen a 43% decrease in their response times.

Combine automation & Shopify data to provide instant support.

Combine customer data with rules to provide automated personalized replies in a seconds.

Save a tons of times and automate replies to FAQs like "Where is my order?".


Refund & edit orders directly from Gorgias

Edit orders, modify subscriptions, and refund payments without leaving your help desk.

Stop switching between tools and make your customer support more efficient.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use daily

“ With Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. What would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Start your onboarding with a dedicated account manager and see if Gorgias fit with your expectations

Sign up for freeGet a demo