Want to reduce your support costs? Try Gorgias for free

Improve your support effiency by 43% and stop losing money. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is built for Shopify Stores that want to grow.

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Gorgias for Shopify

Want to reduce your support costs? Try Gorgias for free

Improve your support effiency by 43% and stop losing money. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is built for Shopify Stores that want to grow.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Gorgias for Shopify

Want to reduce your support costs? Try Gorgias for free

Improve your support effiency by 43% and stop losing money. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is built for Shopify Stores that want to grow.

from 260+ reviews on

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by 
21000
+ support agents

Respond to every message in seconds and make your support more efficient

Don’t risk missing a message from a potential customer.

Gather Email, Phone, Chat, Social Comments, order data and 30+ integrations so you can respond to all your customers from one place.

Don’t waste time looking for information across multiple tools, Gorgias helps you solve the problem faster.

Save dozens of hours a week by automating your replies

Stop doing the tedious work we can do for you. Gorgias helps your agents deliver instant replies to your customers by suggesting answers based on message text.

Combine the customer data with rules to set up automatic, personalized and smart responses to automate 40% of your tickets.

Turn queries into orders with Live Chat Campaigns

98% of your visitors leave without converting because they don’t find the information they need.

Provide personalized advice using live chat and guide them through to checkout.

Trigger instant conversations based on the page visited and time spend on your website.


Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use daily

“ With Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. What would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Start your onboarding with a dedicated account manager and see if Gorgias fit with your expectations

Sign up for freeGet a demo