Shopify Partner

Why Go with Gorgias over Zendesk ?

Zendesk built a great product to help businesses while we've built the first help desk dedicated to Shopify Merchants. If you're looking to improve support agents' efficiency, reduce costs and drive new revenue then you’re in the right place.

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Shopify Partner

Why Go with Gorgias over Zendesk ?

Zendesk built a great product to help businesses while we've built the first help desk dedicated to Shopify Merchants. If you're looking to improve support agents' efficiency, reduce costs and drive new revenue then you’re in the right place.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Shopify Partner

Why Go with Gorgias over Zendesk ?

Zendesk built a great product to help businesses while we've built the first help desk dedicated to Shopify Merchants. If you're looking to improve support agents' efficiency, reduce costs and drive new revenue then you’re in the right place.

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Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Shopify Partner

Why Go with Gorgias over Zendesk ?

Zendesk built a great product to help businesses while we've built the first help desk dedicated to Shopify Merchants. If you're looking to improve support agents' efficiency, reduce costs and drive new revenue then you’re in the right place.

Used daily by 21000+ support agent

1) Gorgias is directly integrated with Shopify

Gorgias is a Shopify Plus technology partner designed for Shopify stores. Unlike Zendesk, with Gorgias you can:

  • Display customer information pulled from Shopify and other integrated apps, alongside the tickets (ReCharge, Smile, Yotpo, etc.)
  • Include Shopify variables in macros with only one click (tracking number,  shipping date etc.)
  • Cancel, refund, duplicate, edit notes, update shipping info and more all directly from Gorgias!

2) All your channels in one app, not one app per channel


With Zendesk, you need different apps to respond to your customers. As a result, they need to repeat themselves when they switch channels.

Because Gorgias is integrated with your Shopify, you can manage all your support in one app and get a complete history of the conversation across all channels, including live chat, Facebook Messenger, and social media comments.

You can even hide, like and reply to social comments from Gorgias.


3) Get your dedicated Account Manager

We want your business to grow, and this is why at Gorgias unlike Zendesk, all customers have a dedicated account manager to help them improve their support efficiency, reduce costs, and drive new sales.‍

Gorgias is not only a simple customer support platform, it's a new way to generated revenue and build a strong relationship with your customer. Start by booking your demo and see how we can help you.


Connect the tools you already use daily

“ Now we've switched to Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. What would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Ready to see how Gorgias can help you ?

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