Customer service app for Shopify

What is the best Intercom alternative for Shopify stores?

The simplicity of Gorgias makes your work so much easier. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is the only customer service platform built for Shopify Stores that want to grow.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Customer service app for Shopify

What is the best Intercom alternative for Shopify stores?

The simplicity of Gorgias makes your work so much easier. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is the only customer service platform built for Shopify Stores that want to grow.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Customer service app for Shopify

What is the best Intercom alternative for Shopify stores?

The simplicity of Gorgias makes your work so much easier. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is the only customer service platform built for Shopify Stores that want to grow.

Free 7-day trial

No coding required

No credit card required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Customer service app for Shopify

What is the best Intercom alternative for Shopify stores?

The simplicity of Gorgias makes your work so much easier. Gather all customers data and interaction into one place and use automation to solve tickets and drive revenue. Gorgias is the only customer service platform built for Shopify Stores that want to grow.

Used daily by 
21000
+ support agents

Stop copy-pasting. Leverage data from your favorite tools.

We make it easy to insert data provided by Shopify and favorite tools, from first name to shipping address, directly into each customer interaction.

Combine customer data with auto-responder to provide automated personalized replies in a seconds.

Never answer "where is my order?" again.

Get the whole picture, respond to tickets in seconds

How can you deliver great support without context?

Connect your Shopify store and display all customer's information right inside your conversation. Stop making customer repeat themselves and close your tickets 2 times faster.

Automate 40% of your repetitive support tasks

Stop doing the tedious work Gorgias can do for you.

From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your customer service team will spend less time looking busy, and more time talking to customers.


Centralize conversations from all channels in one place

Gather Email, Phone, Chat, Social Comments, Shopify order data and 30+ integrations so you can respond to all your customers from our help desk.

Don’t waste time looking for information across multiple tools, Gorgias helps you solve customer problems faster

Refund & edit orders directly from Gorgias

Edit orders, modify subscriptions, and refund payments without leaving your help desk.

Stop switching between tools and make your customer support more efficient.



Support & convert faster with smart live chat

98% of your visitors will leave without converting if you don't reach out to them proactively. Leverage our smart campaigns and engage automatically conversations that convert.

Support your buyers when they browsing your website. Set up live chat auto-responder and provide instant answers to repetitive questions.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect 40+ tools you use daily

No items found.
“ With Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. What would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Start your free trial today and get set up in 30 minutes!

Signup for freeGet a 15-min Demo