Helping Is The New Selling

Gorgias is the first help desk that helps you drive revenue by helping you create better customer experiences.

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Shopify Partner

Helping Is The New Selling

Gorgias is the first help desk that helps you drive revenue by helping you create better customer experiences.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Shopify Partner

Helping Is The New Selling

Gorgias is the first help desk that helps you drive revenue by helping you create better customer experiences.

from 260+ reviews on

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Used daily by 12,000+ support agents

Increase Ad Effectiveness by 12%

Gorgias helps you connect all of your channels into one wholistic view. Respond to your potential customers asking about your products on your ads and posts on Facebook and Instagram and turn it into orders

Connect With Visitors When They're Ready To Buy

98% of your site traffic leaves without buying anything. Live chat helps you answer questions and support buyers while they're browsing your site.

Proactively reach out to potential buyers on specific URLs or after a certain amount of time on site to chat with your highest intent traffic!

Never Answer The Same Question Twice

Combine Shopify data with smart rules to set up automated, personalized customer responses that can automate up to 40% of your responses.

Faster answers means happier customers. Happier customers mean they keep coming back to your store!

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use

With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.
Amanda
@
Darn Good Yarn

Join the 3,000+ ecommerce brands that use Gorgias every day

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