Shopify/Facebook Integration

Stay on top of your Facebook comments

Integrate your Facebook page with Gorgias helpdesk and automatically send personalized answers in comment threads. Manage and automate Facebook comments along with your other communication channels.

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Shopify/Facebook Integration

Stay on top of your Facebook comments

Integrate your Facebook page with Gorgias helpdesk and automatically send personalized answers in comment threads. Manage and automate Facebook comments along with your other communication channels.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Shopify/Facebook Integration

Stay on top of your Facebook comments

Integrate your Facebook page with Gorgias helpdesk and automatically send personalized answers in comment threads. Manage and automate Facebook comments along with your other communication channels.

100% free to get started

No credit card needed

Zero coding required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Shopify/Facebook Integration

Stay on top of your Facebook comments

Integrate your Facebook page with Gorgias helpdesk and automatically send personalized answers in comment threads. Manage and automate Facebook comments along with your other communication channels.

Used daily by 
21000
+ support agents

Simply manage Facebook ad and post comments

Instantly reply to Facebook comment threads on posts or ads. No need to switch back to your Facebook account.

Manage Facebook comments like any other communication channel: sort, tag and assign these tickets according to their topic and attributes.


Provide Instant Support With The Right Context

Gorgias pulls data from your eCommerce apps to match your Facebook visitors with your customer profiles.

Gorgias then displays rich customer information next to your Facebook comment tickets for you to provide accurate answers: order details, tracking number and more.

Keep track of your conversation history with your customer on all channels.

Auto comment on Facebook posts and ads

Automate 30% of Facebook comments with recurring requests using our smart autoresponders.

Gorgias uses the data from your apps to create data-rich comment templates: send a personalised reply to comments on Facebook posts and ads.

Know How Much Money Your Social Media Influences

See the impact Gorgias Live Chat has on your store's sales. Coach your support team on their response time. Fine tune your strategies and watch your profits grow!

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect 40+ tools you use daily

We’ve stopped hunting and matching Facebook users to customer accounts. The information we need is surfaced so we can respond better and faster.
Guita Gopalan
@
Ellana

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