Provide Real-Time Support with Gorgias LiveChat

Gorgias helps you support your customers in real-time whether it be on your site or over Social Media. Connect your communication channels, set up automatic replies to FAQs, and deliver 24/7 exceptional customer experience.

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Live Chat for Shopify

Provide Real-Time Support with Gorgias LiveChat

Gorgias helps you support your customers in real-time whether it be on your site or over Social Media. Connect your communication channels, set up automatic replies to FAQs, and deliver 24/7 exceptional customer experience.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Live Chat for Shopify

Provide Real-Time Support with Gorgias LiveChat

Gorgias helps you support your customers in real-time whether it be on your site or over Social Media. Connect your communication channels, set up automatic replies to FAQs, and deliver 24/7 exceptional customer experience.

from 260+ reviews on

Connect your Store in a minute

Zero coding required

No credit card needed

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Used daily by 
21000
+ support agents

Connect With Customers When They're On Your Website

Answer questions and support buyers while they're browsing your site.

Uses our automated campaigns trigger to offer help to customers who are lingering on the checkout page. Proactively engaged with them to reduce cart abandonment and increase conversions.

Know Who You're Chatting With

Unlike others LiveChat software, Gorgias directly integrates with your e-commerce platform (Shopify, Magento, Bigcommerce etc.), so you always know who you're talking to.

Leverage data provide by e-commerce platform to display a rich customer profile next to your live chat conversations.

Combine automation & Shopify data to provide instant support.

Combine customer data with rules to provide automated personalized replies in a seconds even when you're sleeping.

Save a tons of times and automate replies to FAQs like "Where is my order?".

Gather all communication channels in one place

Don’t risk missing a message from a potential customer.

Gather Email, Phone, Chat, Social Comments, orders data and 30+ integrations so you can respond to all your customers from one place.

Don’t waste time looking for information across multiple tools, Gorgias helps you solve the problem faster.

Know How Much Money Your Support Team Influences

See the impact your support team has on your store's sales. Fine tune your strategies and watch your profits grow!.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

The first chat integrated with the tools you already use

We’ve stopped hunting and matching Facebook users to customer accounts. The information we need is surfaced so we can respond better and faster.
Guita Gopalan
@
Ellana

Start your onboarding and see if Gorgias fit with your expectations

Get Started for FreeRequest a 15-min demo