The Helpdesk Built for Shopify Merchants

Gorgias is the customer support platform that turns your customer service into a profit center. Instantly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Book your 15-min demo

The Helpdesk Built for Shopify Merchants

Gorgias is the customer support platform that turns your customer service into a profit center. Instantly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!

The Helpdesk Built for Shopify Merchants

Gorgias is the customer support platform that turns your customer service into a profit center. Instantly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips.

from 260+ reviews on

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by 12,000+ support agents

Stop asking for information you already have

View your customer's order history as you close out their ticket to ensure speed and accuracy. Provide instant customer support without switching between tabs or cutting and pasting.

Actual personalization at scale

We make it easy to insert customer data provided by Shopify. From first name to shipping address, directly into each customer interaction. It's an automatic and accurate way to get a more personal customer experience.

Update Shopify orders directly from your help desk

Update a shipping address or even issue a partial refund from directly within Gorgias. You can even create and send a draft order without opening a new tab or window.

Automate your most common tasks

From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 40% of your customer support tasks.

Detect the intent of what your customers are asking

Our customer service platform uses advanced machine learning to detect the intents and sentiments of each message.

By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they're about.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Fully integrated with your Shopify stack

“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow
@
Founder @ Darn Good Yarn

Join the 4,500+ ecommerce brands that use Gorgias every day

Signup for FreeBook your 15-min Demo