Drive sales with our Help Desk and Live Chat tools

Deliver an outstanding customer experience, automate repetitive tasks, and turn your support into a profit center with Gorgias, the only helpdesk built for Shopify Merchants.

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Helpdesk Built for Shopify

Drive sales with our Help Desk and Live Chat tools

Deliver an outstanding customer experience, automate repetitive tasks, and turn your support into a profit center with Gorgias, the only helpdesk built for Shopify Merchants.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Helpdesk Built for Shopify

Drive sales with our Help Desk and Live Chat tools

Deliver an outstanding customer experience, automate repetitive tasks, and turn your support into a profit center with Gorgias, the only helpdesk built for Shopify Merchants.

from 260+ reviews on

No credit card required

Instant setup

No credit card required

Thank you! Your submission has been received!
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Used daily by 12,000+ support agents

Manage your all your support channels in one place

View your customer's order history as you close out their ticket to ensure speed and accuracy.

No more switching between tabs or cutting and pasting.

Engage with customers before they hit your website

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Drive new sales with automated Live Chat

Why wait for your website visitors to talk to you?

Trigger live chat conversations based on the page visited and time spent on it.

Give product advice based to your visitor and guide them through to checkout. Cart conversion assured.



Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use daily

“ Now we've switched to Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. what would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Start your onboarding for free and see if Gorgias fit with your expectations

Start your free trialSchedule a demo