Recharge Payment: Simplify your subscription management

Gorgias is the only help desk to connect your Recharge back office to your customer service. Managing customer subscriptions has never been so simple.

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Gorgias for Shopify

Recharge Payment: Simplify your subscription management

Gorgias is the only help desk to connect your Recharge back office to your customer service. Managing customer subscriptions has never been so simple.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Gorgias for Shopify

Recharge Payment: Simplify your subscription management

Gorgias is the only help desk to connect your Recharge back office to your customer service. Managing customer subscriptions has never been so simple.

from 260+ reviews on

Connect your Shopify store in a minute

Zero codings required

No credit card required

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Used daily by 12,000+ support agents

Manage customer support channels in a single tab

How about replying to customers faster and not endlessly switching from one channel to another to provide support?

Gorgias brings all your support channels - Facebook, Instagram, Phone, Gmail, chat - into one single app. Reply to ALL customers from one tab and view the conversation history with a same customer in just one place.

View your customer’s purchasing profile to provide accurate support.

Knowing your customer is essential to providing accurate support.

Connecting Recharge and your back office apps to Gorgias will match and display all the customer information next to your customer’s request. Immediately use this information to provide the most relevant support to your customer.

Edit Recharge Payment subscriptions from your help desk

One-click subscription cancellations from your helpdesk: no need to switch to Recharge to cancel the customer’s subscription, do it whilst addressing the customer’s request.

Automate personalized answers to customer queries with canned responses directly plugging in customer information.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

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“ Now we've switched to Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. what would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Start your onboarding with a dedicated account manager and see if Gorgias fit with your expectations

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