Forget Zendesk. Gorgias is designed for your Store.

Save your support agent's time by centralizing all your customer's data in one place. Auto-include Shopify data in your replies. Edit order info directly into Gorgias. Get unlimited agents. And deliver an outstanding experience to your customers.

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Shopify Partner

Forget Zendesk. Gorgias is designed for your Store.

Save your support agent's time by centralizing all your customer's data in one place. Auto-include Shopify data in your replies. Edit order info directly into Gorgias. Get unlimited agents. And deliver an outstanding experience to your customers.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Shopify Partner

Forget Zendesk. Gorgias is designed for your Store.

Save your support agent's time by centralizing all your customer's data in one place. Auto-include Shopify data in your replies. Edit order info directly into Gorgias. Get unlimited agents. And deliver an outstanding experience to your customers.

from 260+ reviews on

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Used daily by 12,000+ support agents

The only Zendesk Alternative directly integrated with Shopify

Gorgias is a Shopify Plus technology partner designed for Shopify stores. Unlike Zendesk, Gorgias can:

  • Display customer information pulled from Shopify and other integrated apps, alongside the tickets (ReCharge, Smile, Yotpo, etc.)
  • Include Shopify variables in macros with only one click (tracking number,  shipping date etc.)
  • Cancel, refund, duplicate, edit notes, update shipping info, create gift cards and more all from Gorgias!

Manage all of your information in one place. No need to bounce between tabs and copy paste order info!

All your channels in one app, not one app per channel

Stop switching between tools !

Manage all your support in one app with Gorgias and get a complete history of the conversation across all channels, including live chat, Facebook Messenger, and social media comments.

You can even hide, like and reply to social comments from Gorgias.

Get your own Account Manager

All Gorgias customers have a dedicated account manager to help them save time on customer support & drive sales.

Start by booking your demo and see how Gorgias can help you save dozens of hours on your customer support.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

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I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.
Danny Taing
@
Founder @ Bokksu

Start your onboarding with a dedicated account manager and see if Gorgias fit with your expectations

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