Stop Losing Money On Inefficient Support Tools

Gorgias is the only help desk made for e-commerce stores to help your team save time and money by integrating with the tools you already use.

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Stop Losing Money On Inefficient Support Tools

Gorgias is the only help desk made for e-commerce stores to help your team save time and money by integrating with the tools you already use.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!

Stop Losing Money On Inefficient Support Tools

Gorgias is the only help desk made for e-commerce stores to help your team save time and money by integrating with the tools you already use.

from 260+ reviews on

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Used daily by 12,000+ support agents

Connect Your Channels

Customers choose which channels they reach out to you through. Gorgias combines all of your channels, from email, to social, to live chat so your team can spend less time switching between tabs.  

Respond to FAQs Automatically

Gorgias directly integrates with your Shopify. See customer and order information directly in your ticket view, use it in your macros to automate the responses to frequently asked questions, and save your support team's time and energy.

Turn Questions Into Sales With Live Chat

Your website is like another member of your sales team. Increase sales by engaging with customers while they browse your site. Helping is the new selling!

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use

With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.
Amanda
@
Darn Good Yarn

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