Forget Tidio. Gorgias is designed for your Store.

Save your support agent's time by centralizing all your customer's data in one place. Auto-include Shopify data in your replies. Edit order info directly into Gorgias. Get unlimited agents. And deliver an outstanding experience to your customers.

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Shopify Partner

Forget Tidio. Gorgias is designed for your Store.

Save your support agent's time by centralizing all your customer's data in one place. Auto-include Shopify data in your replies. Edit order info directly into Gorgias. Get unlimited agents. And deliver an outstanding experience to your customers.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Shopify Partner

Forget Tidio. Gorgias is designed for your Store.

Save your support agent's time by centralizing all your customer's data in one place. Auto-include Shopify data in your replies. Edit order info directly into Gorgias. Get unlimited agents. And deliver an outstanding experience to your customers.

from 260+ reviews on

7 day free trial

0 coding required

No credit card needed

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by 12,000+ support agents

Gorgias is directly integrated with Shopify

Gorgias is a Shopify Plus technology partner designed for Shopify stores. With Gorgias you can:

  • Display customer information pulled from Shopify and other integrated apps, alongside the tickets (ReCharge, Smile, Yotpo, etc.)
  • Include Shopify variables in macros with only one click (tracking number,  shipping date etc.)
  • Cancel, refund, duplicate, edit notes, update shipping info and more all directly from Gorgias!

Add your whole team & Get closer to your customers

Gorgias doesn't charge per user, so add your whole support team into the account and watch your business transform into the most customer centric store there is.

Merge your channels into one streamlined view and help your customers come back to buy time and time again.


Get your dedicated Account Manager

We want your business to grow, and this is why at Gorgias unlike Tidio all customers have a dedicated account manager to help them improve their support efficiency, reduce costs, and drive new sales.

Gorgias is not only a simple customer support platform, it's a new way to generated revenue and build a strong relationship with your customer.

Start by booking your demo and see how we can help you.


Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use daily

“ Now we've switched to Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. What would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Ready to see how Gorgias can help you ?

Start your free trialSchedule a demo