Switch from Zendesk to Gorgias for Free.

Want to switch your help desk, but locked under contract? You're in the right place ! From now until September 30th, Gorgias buy out your contract, so you can make the switch today!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Shopify Partner

Switch from Zendesk to Gorgias for Free.

Want to switch your help desk, but locked under contract? You're in the right place ! From now until September 30th, Gorgias buy out your contract, so you can make the switch today!

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Shopify Partner

Switch from Zendesk to Gorgias for Free.

Want to switch your help desk, but locked under contract? You're in the right place ! From now until September 30th, Gorgias buy out your contract, so you can make the switch today!

from 260+ reviews on

Buy out up to 1 year of your contract

We'll call you back

No credit card needed

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by 12,000+ support agents

1) Gorgias is directly integrated with Shopify

Gorgias is a Shopify Plus technology partner designed for Shopify stores. Unlike Zendesk, with Gorgias you can:

  • Display customer information pulled from Shopify and other integrated apps, alongside the tickets (ReCharge, Smile, Yotpo, etc.)
  • Include Shopify variables in macros with only one click (tracking number,  shipping date etc.)
  • Cancel, refund, duplicate, edit notes, update shipping info and more all directly from Gorgias!

2) All your channels in one app, not one app per channel


With Zendesk, you need different apps to respond to your customers. As a result, they need to repeat themselves when they switch channels.

Because Gorgias is integrated with your Shopify, you can manage all your support in one app and get a complete history of the conversation across all channels, including live chat, Facebook Messenger, and social media comments.

You can even hide, like and reply to social comments from Gorgias.


3) Get your dedicated Account Manager

We want your business to grow, and this is why at Gorgias unlike Zendesk, all customers have a dedicated account manager to help them improve their support efficiency, reduce costs, and drive new sales.‍

Gorgias is not only a simple customer support platform, it's a new way to generated revenue and build a strong relationship with your customer. Start by booking your demo and see how we can help you.


Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use daily

“ Now we've switched to Gorgias, we've drastically reduced the amount of time it takes to resolve customers' inquiries. What would usually take me a minute now only takes a few seconds ”
Logan Pedersen
@
Love Your Melon

Ready to see how Gorgias can help you ?

Start your free trialSchedule a demo