All in one place customer service:
all channels, all context

Gorgias is an e-commerce helpdesk that turns your customer
service into a profit center.

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Used daily by 12,000+ support agents
Support Efficiency

Answer your customer
questions in minutes,
not days.

  • Drop your response time with all your support tickets in one place.

    Connect your support inbox, live channels, and social media accounts to manage your support communication from one helpdesk and watch the response time to your customers drop.

  • Offer flawless support - backed by data

    Have all your customer data displayed when you're talking to them. No more your customer on hold or asking them the same basic questions.

  • Automate the repetitive tasks and questions

    From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team can spend more time talking to customers.

  • Collaboration made easy

    Wheter you have two people working support, or 200, we make it easy for multiple agents to work on the same ticket. Even when the same customer is on email, live chat, and calling in.

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“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help.”
Nicole Snow,  Founder & CEO @ Darn Good Yarn
Drive Revenue

Turn your customer support into a profit center

Increase conversion rates by turning visitors into shoppers

Give your visitors a personalized shopping experience - no matter where in the world they are.

Engage with customers before they hit your website

Respond to customers asking about your products on your ads and posts. Increasing your sales and ad effectiveness by the equivalent of a 5% increase in ad-spend.

Give your customers in-store service when they're on-site

Help visitors choose the right products reducing your return rate, and increasing the number of positive reviews your products receive.

“Having a quick access previous order info in the help desk is super convenient and help us turn our support agents into sales people.”
Ian Anderson,  Operations Manager @ mnml

Designed for ecommerce,
built for your entire tech stack

“Thanks to Gorgias, my customer service team has been able to increase the customer's satisfaction and therefore drive customer loyalty. ”
Dave Szymaszek,
Head of Customer Experience @ Marine Layer
Decrease in 
resolution time
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Customer queries form Messenger
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Growth over the last 2 years
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Number of tickets by agent per day

Join the 2,500+ ecommerce brands that use Gorgias every day

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