First, migrating your data from your previous system is a simple process that only takes a few clicks.
While setting up your account, the level of assistance depends of your plan.
On the Basic plan, you’ll have in-product self-onboarding, access to Gorgias Academy, and support from our Customer Support team (who answer emails within a day and chat messages within 5 minutes).
On the Pro plan, you’ll get everything above, plus an set-up session with an Onboarding Manager.
On Advanced and Enterprise plans, you’ll get everything above plus a dedicated Customer Success Manager who will be there to help you set and achieve goals throughout your entire Gorgias journey.