The California Consumer Privacy Act (“CCPA”)

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What is CCPA?

The California Consumer Privacy Act (“CCPA”) provides consumers with specific rights regarding their Personal Information.

You have the right to request that businesses subject to the CCPA disclose certain information to you about their collection and use of your Personal Information over the past 12 months. In addition, you have the right to ask such businesses to delete Personal Information collected from you, subject to certain exceptions. If the business sells Personal Information, you have a right to opt-out of that sale. Finally, a business cannot discriminate against you for exercising a CCPA right.

California residents

You have the right to access and delete your personal data.

When offering services to our customers, Gorgias acts as a “service provider” under the CCPA and our receipt and collection of any consumer Personal Information is completed on behalf of our customers in order for us to provide the service.
You can learn about what data we collect and store, and how we use or might share it in our privacy policy.

Please direct any requests for access or deletion of your Personal Information under the CCPA to the Gorgias customer with whom you have a direct relationship.
We don't sell your data and will never do it.
We don't discriminate against anyone for exercising a CCPA right.

Gorgias customers

Under CCPA, your customers have the right to request deletion of their data, and the right to receive a copy of all the data you collected about them. Some of the data - conversations with support - is stored in Gorgias.

Below is a recap on how to handle these requests:

Access requests

  1. Lookup the customer page and print the page
  2. Lookup the tickets associated with the customer who's making the CCPA request, and print each ticket

Deletion requests

  1. Delete the associated Gorgias customer, it will be deleted forever within 30 days
  2. Delete all the tickets for this customer, they will be deleted forever within 30 days

If you have additional questions, please reach out to support@gorgias.com