Order management

Turn returns into opportunities for new orders

Gorgias gives your agents the tools to effortlessly recommend products from your store and fully manage orders without ever leaving the helpdesk.

No credit card required
Instant setup
7-day free trial
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Help your shoppers with their orders
from a single tab

Refund, create, & cancel Shopify orders

Our Shopify integration lets you perform the most popular support actions while responding to tickets in Gorgias, so you don’t need to navigate multiple tabs to fully resolve customer questions.

Order management

Manage orders more efficiently with Macros

Gorgias Macros are more than just templated responses. They can trigger Shopify actions like refunds and order cancellations to speed up both your response and resolution to common order management questions.

Keep your Shopify account secure

Your agents can do everything they need to support your shoppers from Gorgias, meaning you don’t need to share your Shopify credentials with anyone who doesn’t really need access to your store.

“With a click of a button, the customer service team can find the right template and have all the order specific details such as order and tracking number, customer name as well as auto populate responses.”

Bishoi Khella, Co-Founder & Managing, TruWood

More examples of Help Centers built with Gorgias

Easily manage customer questions & Shopify orders

Issue refunds

Refund past orders directly from Gorgias. You can choose the amount of the refund, whether to “restock” the item quantity, and list a reason to keep your team informed.

Create new orders

Choose the product, apply a discount, place the order, send an invoice, and reply to the customer – all within about 5 seconds in Gorgias.

Cancel orders

Stop an order in its track with just a few quick clicks, and then choose the reason for the refund to give your store visibility into incomplete purchases.

View order history instantly

Need more customer context before deciding to issue a refund or not? Just look to the Customer Sidebar for all the information your agents need.

See if items are in stock

When you create or duplicate an order, we’ll display the number of available items right in Gorgias, so your agents never have to guess (or open a second browser tab) to see if your products are available or not.

24/7 support for your support team

Need help managing Shopify orders? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.

Best practices & tips to offer customer service on WhatsApp

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 11,970+ merchants offering exceptional ecommerce support

Join +7,200 merchants offering exceptional ecommerce support

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Order management

Turn returns into opportunities for new orders

Gorgias gives your agents the tools to effortlessly recommend products from your store and fully manage orders without ever leaving the helpdesk.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by 
11,970
+ DTC brands

Refund, create, & cancel Shopify orders

Our Shopify integration lets you perform the most popular support actions while responding to tickets in Gorgias, so you don’t need to navigate multiple tabs to fully resolve customer questions.

Order management

Manage orders more efficiently with Macros

Gorgias Macros are more than just templated responses. They can trigger Shopify actions like refunds and order cancellations to speed up both your response and resolution to common order management questions.

Keep your Shopify account secure

Your agents can do everything they need to support your shoppers from Gorgias, meaning you don’t need to share your Shopify credentials with anyone who doesn’t really need access to your store.

“With a click of a button, the customer service team can find the right template and have all the order specific details such as order and tracking number, customer name as well as auto populate responses.”

Bishoi Khella, Co-Founder & Managing, TruWood

More examples of Help Centers built with Gorgias

Easily manage customer questions & Shopify orders

Issue refunds

Refund past orders directly from Gorgias. You can choose the amount of the refund, whether to “restock” the item quantity, and list a reason to keep your team informed.

Create new orders

Choose the product, apply a discount, place the order, send an invoice, and reply to the customer – all within about 5 seconds in Gorgias.

Cancel orders

Stop an order in its track with just a few quick clicks, and then choose the reason for the refund to give your store visibility into incomplete purchases.

View order history instantly

Need more customer context before deciding to issue a refund or not? Just look to the Customer Sidebar for all the information your agents need.

See if items are in stock

When you create or duplicate an order, we’ll display the number of available items right in Gorgias, so your agents never have to guess (or open a second browser tab) to see if your products are available or not.

24/7 support for your support team

Need help managing Shopify orders? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.

Best practices & tips to offer customer service on WhatsApp

What channels does
Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
-
Help Center
-
Email
-
-
Contact Form
-

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

We've seen a 43% increase since launching the Automation Add-on. When customers get a quick and honest answer with Quick Response Flows, they often end up buying more than one product.
Milan Vanmarcke
Customer Service Manager

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Ready to join the
11,970 +brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.