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Increase revenue by 13% by talking with your online shoppers

Increase revenue by 13% by talking with your online shoppers

Julien Marcialis
Product Marketing Manager
Increase revenue by 13% by talking with your online shoppers
What do you need?
Increase revenue by 13%

Provide expetional customers experience to you shoppers to drive satisfaction and increase your bottom line

This might surprise or shock you, but both Shopify and other research groups claim that nearly 70% of shoppers end up scrapping their purchase after adding a product to their cart! Shipping costs being too high, websites requiring account creation, delivery times being too slow, are the top reasons of abandoned cards.

You can help your customer with their online shopping experience by using a live chat that allow you to set chat campaigns.

Chat Campaigns are proactive messages that appear to your shoppers while they’re shopping, offering your team’s assistance, recommendations, discount codes, or whatever message or call-to-action you prefer.

Several Gorgias brands like BrüMate successfully leverage chat campaigns to reduce cart abandonment and improve conversions by up to 20% for their best performing chat campaigns.

You will see in this article, there isn’t anything complex to launch your first live chat campaign.

Step 1 - Install a live chat

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Step 2 - Create a chat campaign

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Step 3 - Set those 8 examples

Welcome

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Best selling itmes

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New product launch

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New bundle promotion

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VIP customers

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Returns

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Account page

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Deals & steals

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Step 4 - Measure and improve

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Wrapping up

Here’s what we’ve done in this recipe:

  • Installed and setup a live chat on your ecommerce website
  • Launched your first 8 chat campaigns.
  • Learned how to track their performances
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