Last year's industry standard response time is this year's painful wait for online shoppers. Customer expectations have changed, but you might still be under contract with last year's helpdesk. And they don't want to wait for you to be out of contract with your other helpdesk to get exceptional support.
If you're locked into a contract with someone else, we will free you, to make sure your customers have nothing but exceptional support
Your team has enough to worry about with turbulent sales volumes and unpredictable shipping. Front-line support agents have their hands full with Chad and Karen. The last thing you need is one of your VIP customers having a painful one-star support experience because your helpdesk contract expired after BFCM.
The goal of this buyout is to help you keep offering your customers exceptional support experiences, even if you're still under contract until after BFCM. We are pretty confident that our help desk will help you enhance and streamline your support, so we are happy take the first step to build a long term relationship.