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September 18, 2023
Alexa Hertel
Ecommerce Customer Support

Guide To Creating and Managing A Customer Knowledge Base

A customer knowledge base impacts your bottom line. Learn tips and see real examples to level up yours.

August 24, 2023
Jordan Miller
Automation and Self-Service

Why Customer Service Chatbots Aren’t a Great Fit for Ecommerce

Learn how customer service chatbots' rigid interactions fail ecommerce customers and explore better solutions that balance automation with human support.

August 18, 2023
Jordan Miller
Automation and Self-Service

Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices

Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.

June 13, 2023
Jordan Miller
Automation and Self-Service

FAQ Pages: Examples, Benefits, and When to Add a Help Center

FAQ pages are a key customer service tool to save time and build customer trust, while help centers go even more in-depth. Here’s how to optimize both.

June 7, 2023
Elise Kubicki
Automation and Self-Service

How to Deflect Support Tickets & Raise Satisfaction with Customer Self-Service

What if you could deflect a third of your support tickets without any agent interaction? With customer self-service and automation, it’s possible. Here's how.

June 6, 2023
Julien Marcialis
Automation and Self-Service

SLA Best Practices for Effective Support Ticket Management

We’ll walk you through everything you need to know about SLAs, including what they are, why they matter, and how to track and measure them.

June 5, 2023
Astaeka Pramuditya
Email

8 Effective Ecommerce Email Marketing Automation Flows

Learn how to create effective automated email campaigns that deliver the right messages at the right time to your customers.

May 9, 2023
Julien Marcialis
Automation and Self-Service

What is Ecommerce Automation? Everything You Need to Know

Ecommerce automation is when businesses implement tools to replace manual processes. Here are the benefits of automating tasks for your business.

May 9, 2023
Ryan Baum
Live Chat

Chatbot vs. Live Chat Software: What's the Right Solution?

Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.

April 5, 2023
Jordan Miller
Automation and Self-Service

Chatbots for Your Shopify Store: How Ecommerce Chatbots Can Increase Revenue + 6 Powerful Apps

Here’s how to use ecommerce chatbots in your Shopify store to help automate sales, marketing, support request tickets — and increase revenue along the way.