Customer satisfaction is an important metric because it provides insight into data like customer loyalty and churn. Learn how to improve your CSAT score.
Learn why first response time is a key metric to boost customer satisfaction plus learn best practices to lower FRT for your support team.
Learn how to respond to customer complaints across all channels and get simple, effective response scripts.
A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.
Learn more about the psychology of your shoppers once they place an order, and get top-tactics to improve your customers’ post-purchase behavior.
Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
Copy and customize these customer support email templates for your own CS team to answer and resolve customer issues faster.
Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices, and how to set it up.
Learn different tips on how to improve your customer service, which is one of the most important ways to improve overall customer satisfaction.
Review our helpful guide to reducing your customer service response times and improving customer satisfaction across the board.