Keep your customers happy and your customer service team up to date with 2023's most important service trends.
Prioritizing customer service requests is a key part of optimizing the customer service process. Learn strategies for how to do it.
Review our most recommended customer support metrics to track your support team's progress and improve processes.
Learn how to create a customer service policy that will help your team delight customers, boost loyalty, and generate revenue.
Learn how TalentPop streamlines the Gorgias helpdesk for top ecommerce brands to improve efficiency, resolution times, and customer satisfaction.
Scaling customer service is hard. Outsourcing customer service can help, but it’s a scary path for merchants. Here's how to get it right.
A deep dive into how Chomps uses Gorgias to analyze tickets and find ways to improve its products and customer experience (CX).
Positive scripting is an effective method for customer service communication if used correctly. Get the essential best practices here.
Learn how to hire a customer service team that drives revenue for your brand with this 6-step framework from Jon Tucker, CEO at HelpFlow.com.
Get a 3-step framework to forecast your customer support volume from Jon Tucker, CEO at HelpFlow.com.