Customers now expect text messaging, social media DMs, and live chat for customer service. Get some helpful tips and templates here.
Live chat support is an easy way for customers to have real-time conversations with support agents. Here’s how your ecommerce business can get the most out of it.
Live chat is an essential part of customer support. Find out which live chat app is the best here.
Learn how to use live chat to improve your customer experience, close more sales, and drive long-term loyalty.
Check out the latest and best list of live chat software tools for ecommerce businesses, from free chat apps to all-in-one platforms.
When leveraged properly, using live chat for your Shopify store can improve your customer experience. Just don't make these key mistakes.
Proactive customer service helps set customer expectations, create more opportunities for positive interactions, and saves time for busy support teams.
Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
Find out which metrics help you make stronger decisions about your ecommerce site's live chat.