Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices, and how to set it up.
Learn useful tips to track and manage social mentions effectively so you can manage your brand reputation and improve customer service.
Are you feeling lost with comments, mentions, direct messages from your customers on Instagram? Then, it’s time to use these 9 useful tips to improve your Instagram customer service experience.
This guide covers everything you need to know about navigating social commerce, how it works, its benefits, and tips for creating an effective strategy.
Using social media as a support channel can be unwieldy. Here’s how to use social media for customer service, including handy tools and examples.
Our guide on how ecommerce brands can use social media to develop a following, directly influence sales, and improve the customer experience.
Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.
Using Shopify and Instagram together for your store will help you reach a larger audience and establish a strong online presence.
WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.
Explore our list of powerful Shopify apps that allow you to leverage your social media channels and better support your ecommerce business.