Product tour
Centralize 1:1 interactions
Email
A better way to manage your store's support inbox
Social media
Turn social interactions into sales, without slowing down support
Live chat
Support and sell in real time, just like in real life
Voice
The easiest way to add voice support to your store
SMS (New!)
The easiest way to add voice support to your store
Automate your work
Rules
Automate with precision
Self-service
Automate with confidence
Intents & sentiment detection
Know exactly what your customers want
Macros
Respond faster
Automation add-on
Respond faster
Help Center
Respond faster
Empower support teams
Views
Customize your workspace
Order management
Turn returns into opportunities for new orders
Customer Sidebar
Rich customer data right next to tickets
Multi-Stores
Unlimited brands. One helpdesk. 
Measure & improve
Support performance
Your control center
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Take a Tour
Gorgias for Shopify
Gorgias for Magento
Gorgias for BigCommerce
Book a Demo
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
PLATFORMS
Shopify
Magento
BigCommerce
New
OVERVIEW
Product overview
Machine learning & A.I.
Customer stories
Pricing
Customers
Customer stories
Customer Package
Customer Education
Customer Referral
Customer Awards
Customer Reviews
Tech Partners
Build an integration
Browse the App Store
Developer Portal
Agency partners
Become a Agency Partner
Find a partner
Agency Partner Portal
Partners
APP PARTNERS
Become a Tech Partner
Build an app
Browse the App Store
agency PARTNERS
Become a Agency Partner
Find a partner
Agency Partner Portal
Tech Partners
Build an integration
Browse the App Store
Developer Portal
Agency partners
Become a Agency Partner
Find a partner
Agency Partner Portal
Resources
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Refer a client
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Refer a client
Company
About Gorgias
Meet the team
Careers
Sustainability
About Gorgias
Meet the team
Careers
Log inSign up for FreeBook a demo

Blog

Apps and Integrations
Automation and Self-Service
Black Friday—Cyber Monday (BFCM)
Customer Experience
Customer Service Measurement
Customer Service Team Management
Ecommerce Conversion
Ecommerce Growth
Email
Fulfillment and Returns
Gorgias Engineering
Gorgias Product
Gorgias Team
Live Chat
Magento
SMS
Shopify
Social Media
Voice
January 6, 2023
Jordan Miller
Automation and Self-Service

Deflect WISMO Requests With Self-Service and Automation

Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.

December 20, 2022
Ryan Baum
Live Chat

Chatbot vs. Live Chat Software: What's the Right Solution?

Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.

August 19, 2022
Jordan Miller
Automation and Self-Service

FAQ Pages: Benefits, Examples, and When to Add a Help Center

FAQ pages are a key customer service tool to save time and build customer trust, while help centers go even more in-depth. Here’s how to optimize both.

August 5, 2022
Elise Kubicki
Automation and Self-Service

Customer Self-Service: Advantages, Types, and Best Practices

Customer self-service in the form of FAQ pages or knowledge bases is a great way to handle specific customer service issues. Learn how to provide self-service tools here.

January 10, 2022
Astaeka Pramuditya
Email

8 Ecommerce Email Automation Series for Online Stores

Email automation does the heavy lifting of email marketing for your ecommerce store. Learn how to do it and discover 8 recommended flows your in-house team will love.

December 17, 2021
Julia Luce
Automation and Self-Service

The Pros and Cons of Automated Customer Service

November 30, 2021
Astaeka Pramuditya
Automation and Self-Service

2022 Customer Service Automation Guide [+Benefits and Best Practices]

What exactly is customer service automation, what are the benefits, and what are some best practices for using it? Keep reading to find out.

August 27, 2021
Julien Marcialis
Automation and Self-Service

SLA Best Practices for Effective Support Tickets Management

How meeting the service level can help improve customer satisfaction and track support agents service level performance.

August 20, 2020
Julien Marcialis
Automation and Self-Service

Automate and Streamline Ecommerce Tasks While Keeping a Human Touch

We all take time to perform countless tiny tasks every week. What happens when those tasks get so piled up that they become a burden? Let’s find out...

Helping independent ecommerce brands provide an outstanding customer service experience.

Subscribe to our newsletter
Registered! Get excited, some awesome content is on the way! 📨
Oops! Something went wrong while submitting the form.
Product
Helpdesk for ShopifyHelpdesk for MagentoHelpdesk for BigCommerceSupport by PhoneLatest ReleasesSupport DocumentationDevelopersService StatusRoadmapPricing
Compare
ZendeskFreshdeskHelpScout
Resources
Benchmark toolROI calculatorBlogCustomer StoriesApp storeRefer a FriendRefer a ClientHelp centerAll topics
Company
About GorgiasCareersGorgias PartnersBecome a PartnerPartner Login
Product
Helpdesk for ShopifyHelpdesk for MagentoSupport by PhoneLatest ReleasesSupport DocumentationDevelopersService StatusRoadmapPricing
Compare
ZendeskFreshdeskHelpScout
Resources
Benchmark toolROI calculatorBlogCustomer StoriesApp storeRefer a FriendRefer a ClientHelp centerAll topics
company
About GorgiasCareersGorgias PartnersBecome a PartnerPartner Login
© gorgias.com
Privacy policy - Terms of service - Security