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January 6, 2023
Jordan Miller
Automation and Self-Service

Deflect WISMO Requests With Self-Service and Automation

Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.

December 20, 2022
Ryan Baum
Live Chat

Chatbot vs. Live Chat Software: What's the Right Solution?

Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.

August 19, 2022
Jordan Miller
Automation and Self-Service

FAQ Pages: Benefits, Examples, and When to Add a Help Center

FAQ pages are a key customer service tool to save time and build customer trust, while help centers go even more in-depth. Here’s how to optimize both.

August 5, 2022
Elise Kubicki
Automation and Self-Service

Customer Self-Service: Advantages, Types, and Best Practices

Customer self-service in the form of FAQ pages or knowledge bases is a great way to handle specific customer service issues. Learn how to provide self-service tools here.

January 10, 2022
Astaeka Pramuditya
Email

8 Ecommerce Email Automation Series for Online Stores

Email automation does the heavy lifting of email marketing for your ecommerce store. Learn how to do it and discover 8 recommended flows your in-house team will love.

December 17, 2021
Julia Luce
Automation and Self-Service

The Pros and Cons of Automated Customer Service

November 30, 2021
Astaeka Pramuditya
Automation and Self-Service

2022 Customer Service Automation Guide [+Benefits and Best Practices]

What exactly is customer service automation, what are the benefits, and what are some best practices for using it? Keep reading to find out.

August 27, 2021
Julien Marcialis
Automation and Self-Service

SLA Best Practices for Effective Support Tickets Management

How meeting the service level can help improve customer satisfaction and track support agents service level performance.

August 20, 2020
Julien Marcialis
Automation and Self-Service

Automate and Streamline Ecommerce Tasks While Keeping a Human Touch

We all take time to perform countless tiny tasks every week. What happens when those tasks get so piled up that they become a burden? Let’s find out...