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June 7, 2023
Elise Kubicki, VP of Success & Support at Gorgias
Automation and Self-Service

How to Deflect Support Tickets & Raise Satisfaction with Customer Self-Service

What if you could deflect a third of your support tickets without any agent interaction? With customer self-service and automation, it’s possible. Here's how.

June 6, 2023
Julien Marcialis
Automation and Self-Service

SLA Best Practices for Effective Support Ticket Management

We’ll walk you through everything you need to know about SLAs, including what they are, why they matter, and how to track and measure them.

June 5, 2023
Astaeka Pramuditya
Email

8 Effective Ecommerce Email Marketing Automation Flows

Learn how to create effective automated email campaigns that deliver the right messages at the right time to your customers.

May 9, 2023
Julien Marcialis
Automation and Self-Service

What is Ecommerce Automation? Everything You Need to Know

Ecommerce automation is when businesses implement tools to replace manual processes. Here are the benefits of automating tasks for your business.

May 9, 2023
Ryan Baum, Content Lead at Gorgias
Live Chat

Chatbot vs. Live Chat Software: What's the Right Solution?

Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.

April 14, 2023
Astaeka Pramuditya
Automation and Self-Service

2023 Customer Service Automation Guide [+Benefits and Best Practices]

What exactly is customer service automation, what are the benefits, and what are some best practices for using it? Keep reading to find out.

April 5, 2023
Jordan Miller, Senior Editor at Gorgias
Automation and Self-Service

Chatbots for Your Shopify Store: How Ecommerce Chatbots Can Increase Revenue + 6 Powerful Apps

Here’s how to use ecommerce chatbots in your Shopify store to help automate sales, marketing, support request tickets — and increase revenue along the way.

March 2, 2023
Jordan Miller, Senior Editor at Gorgias
Automation and Self-Service

Gorgias Automation Add-On Overview: Features and Benefits

The automation add-on automates simple, repetitive inquiries to give customers instant answers and free your agents to focus on higher-value interactions.

January 6, 2023
Jordan Miller, Senior Editor at Gorgias
Automation and Self-Service

Deflect WISMO Requests With Self-Service and Automation

Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.

August 19, 2022
Jordan Miller, Senior Editor at Gorgias
Automation and Self-Service

FAQ Pages: Benefits, Examples, and When to Add a Help Center

FAQ pages are a key customer service tool to save time and build customer trust, while help centers go even more in-depth. Here’s how to optimize both.