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January 24, 2023
Zoe Kahn
Customer Service Team Management

Playbook: How Chomps Analyzes Customer Support Tickets to Improve Product and CX

A deep dive into how Chomps uses Gorgias to analyze tickets and find ways to improve its products and customer experience (CX).

January 19, 2023
Jordan Miller
Customer Experience

Templates and Tips to Respond to Angry Customers Over Email

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.

January 6, 2023
Jordan Miller
Automation and Self-Service

Deflect WISMO Requests With Self-Service and Automation

Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.

December 19, 2022
Alexa Collins
Customer Experience

How To Use Pre-Sales Support To Unblock Sales

Learn how to structure a more effective pre-sales strategy that bolsters customer satisfaction and supports a healthy sales cycle.

December 7, 2022
Jordan Miller
Customer Experience

9 Post-Purchase Experience Strategies to Drive Customer Loyalty

Follow these seven strategies to make your brand’s post-purchase experience more customer-centric, drive loyalty, and boost revenue.

December 2, 2022
Ilke Akcasoy
Black Friday—Cyber Monday (BFCM)

[Webinar Recap]: How Jaxxon Prepares for Peak Season to Optimize CX and Maximize Revenue

In a recent webinar, Caela Castillo, Director of CX at Jaxxon, shared Jaxxon’s strategies for optimizing customer experience to maximize revenue during peak season.

December 2, 2022
Jordan Miller
Customer Experience

Post-Purchase Behavior: Understand How Customers Think to Boost Loyalty

Learn more about the psychology of your shoppers once they place an order, and get top-tactics to improve your customers’ post-purchase behavior.

November 30, 2022
Ryan Baum
Customer Service Team Management

15 Customer Service Phrases To Use (And 5 To Avoid) in 2023

A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.

November 22, 2022
Jordan Miller
Social Media

Facebook Messenger for Customer Service: Benefit, Best Practices, and Set-Up

Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices, and how to set it up.

November 21, 2022
Ryan Baum
Social Media

Social Media Customer Service: How-To Guide & Useful Tools

Social media is taking customer service by storm. Here’s how to use social media for customer service, including handy tools and examples.