Every single holiday season comes with returns and exchanges. The problem is, for ecommerce businesses, returns and exchanges can be pricey. This is exactly where gift cards and loyalty points.
Affordable ecommerce shipping and fast shipping seem at odds - how do you balance the two and come out on top?
When it is your pleasure to serve, your buyers recognize, and they want to be loyal. So, show them some love and run a customer appreciation campaign.
Preparing for black friday or peak season? You might be willing to boost your customer service team motivation and confidence with these special quotes.
Scaling your customer service team? Here are key questions to ask when hiring new agents.
Ramp up your new agents by focusing on the key hard and soft customer service skills they need to have to make your service shine.
