Customer Service Content for Ecommerce

January 3, 2022

Ecommerce Returns: 10 Best Practices for Taking Your Online Store to the Next Level

Understand the high cost of ecommerce returns and average return rates, then learn strategies to leverage your return program to attract customers and reduce costs.

November 19, 2021

Julien Marcialis

Customer Service

60+ Customer Service Statistics You Need to Know

Check out this list of tons of unbelievable customer service statistics to learn why and how you should improve your customer support experience in 2022.

November 18, 2021

Ashley Kimler

Customer Service

17 Customer Service Interview Questions to Help Build Your Dream Customer Support Team

Scaling your customer service team? Here are key questions to ask when hiring new agents.

November 18, 2021

Astaeka Pramuditya

Customer Service

16 Useful Email Templates for Your Customer Service Teams

Copy and customize these 16 customer support templates for your own CS team and experience the efficiency of templatized emails.

November 18, 2021

Astaeka Pramuditya

Customer Service

7 Ways to Improve Your Customer Service Response Times

Review our helpful guide to reducing your customer service response times and improving customer satisfaction across the board.

July 20, 2021

Julien Marcialis

Customer Service

15 Ecommerce Customer Service Best Practices to Help You Level Up

Get advanced ecommerce customer service tips and learn how to speed up support with templates, variables, and self-service tools.

March 17, 2021

Julien Marcialis

Customer Service

27 Customer Service Scripts for Ecommerce Companies

Use these customer service scripts to help you systematize the way that you respond to customer inquiries.

January 26, 2021

Lavender Nguyen

Customer Service

57 Essential Customer Service Terms Every Support Agent Should Know

Every industry has its own language atmosphere, and customer service is no exception. There are a lot of words and phrases that sometimes, only customer service representatives can understand.

January 15, 2021

Jackie Whiting

Customer Service

5 Customer Service Skills Every Great Support Agent Needs

It’s time to bring out your inner support guru. In this post, we’re sharing the five most essential customer service skills every support agent needs in their professional toolbox to not just meet, but exceed their targets.

November 17, 2020

Julien Marcialis

Customer Service

How Gift Cards & Loyalty Points Reduce Return & Exchange Costs

Every single holiday season comes with returns and exchanges. The problem is, for ecommerce businesses, returns and exchanges can be pricey. This is exactly where gift cards and loyalty points.