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January 26, 2021
Lavender Nguyen
Customer Service

57 Essential Customer Service Terms Every Support Agent Should Know

Every industry has its own language atmosphere, and customer service is no exception. There are a lot of words and phrases that sometimes, only customer service representatives can understand.

January 15, 2021
Jackie Whiting
Customer Service

5 Customer Service Skills Every Great Support Agent Needs

It’s time to bring out your inner support guru. In this post, we’re sharing the five most essential customer service skills every support agent needs in their professional toolbox to not just meet, but exceed their targets.

December 22, 2020
Julien Marcialis
Customer Service

The Latest Customer Service Statistics You Don't Want to Miss in 2021

Check out this list of tons of unbelievable customer service statistics to learn why and how you should improve your customer support experience in 2021.

November 17, 2020
Julien Marcialis
Customer Service

How Gift Cards & Loyalty Points Reduce Return & Exchange Costs

Every single holiday season comes with returns and exchanges. The problem is, for ecommerce businesses, returns and exchanges can be pricey. This is exactly where gift cards and loyalty points.

June 3, 2020
Jake Rheude
Customer Service

8 Tips to Minimize Shipping Costs and Maintain Quick Delivery 

Affordable ecommerce shipping and fast shipping seem at odds - how do you balance the two and come out on top?

September 3, 2019
Ashley Kimler
Customer Service

Intro to Customer Appreciation: eCommerce Campaign Tips

When it is your pleasure to serve, your buyers recognize, and they want to be loyal. So, show them some love and run a customer appreciation campaign.

August 22, 2019
Ashley Kimler
Customer Service

A Year of Customer Service Quotes to Inspire Support Agents

Preparing for black friday or peak season? You might be willing to boost your customer service team motivation and confidence with these special quotes.

August 19, 2019
Ashley Kimler
Customer Service

21 Customer Service Interview Questions for Your Next Hire

Scaling your customer service team? Here are key questions to ask when hiring new agents.

August 13, 2019
Ashley Kimler
Customer Service

12 eCommerce Customer Service Skills Your Team Must Master

Ramp up your new agents by focusing on the key hard and soft customer service skills they need to have to make your service shine.

Helping independent ecommerce brands provide an outstanding customer service experience.

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