Use these customer service scripts to help you systematize the way that you respond to customer inquiries.
Every industry has its own language atmosphere, and customer service is no exception. There are a lot of words and phrases that sometimes, only customer service representatives can understand.
It’s time to bring out your inner support guru. In this post, we’re sharing the five most essential customer service skills every support agent needs in their professional toolbox to not just meet, but exceed their targets.
Check out this list of tons of unbelievable customer service statistics to learn why and how you should improve your customer support experience in 2021.
Every single holiday season comes with returns and exchanges. The problem is, for ecommerce businesses, returns and exchanges can be pricey. This is exactly where gift cards and loyalty points.
Annual survey, responses, and data anonymously collected from Gorgias customers compiled to give you benchmarks, trends, and opportunities.
Affordable ecommerce shipping and fast shipping seem at odds - how do you balance the two and come out on top?
When it is your pleasure to serve, your buyers recognize, and they want to be loyal. So, show them some love and run a customer appreciation campaign.
Preparing for black friday or peak season? You might be willing to boost your customer service team motivation and confidence with these special quotes.
Scaling your customer service team? Here are key questions to ask when hiring new agents.
Helping independent ecommerce brands provide an outstanding customer service experience.