Customer Service Content for Ecommerce

June 7, 2022

Executing on Proactive Customer Service: Why, How, and Examples

Proactive customer service means your online store is always building brand loyalty. Read our blog to learn why it matters and how to do it.

June 7, 2022

Ryan Baum

Customer Service

Facebook Messenger for Customer Service: Why Use It and Best Practices

Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices and how to set it up.

June 7, 2022

Ryan Baum

Customer Service

8 Simple Ways to Provide Excellent Personalized Customer Service

Personalized customer service can make or break your customer's experience — and their willingness to return for more. Learn strategies to personalize your CS efforts here.

June 7, 2022

Ryan Baum

Customer Service

Why Omnichannel Customer Service Is a Must in 2022 [and 5 Tips To Build Your Own Support Plan]

Here are five helpful tips to transform your customer service from limited-channel to omnichannel (and reach more customers).

June 7, 2022

Ryan Baum

Customer Service

WhatsApp for Customer Service: Why It’s So Effective

Learn why so many companies are utilizing WhatsApp as a key part of their customer service offerings.

June 2, 2022

Ryan Baum

Customer Service

FAQ Pages: Benefits, Examples, and When to Add a Help Center

FAQ pages are a key customer service tool to save time and build customer trust, while help centers go even more in-depth. Here’s how to optimize both.

May 23, 2022

Ryan Baum

Customer Service

Full Guide to Customer Service Messaging: How To Use SMS + Templates

Text messaging as a customer service tactic is becoming more popular. Find out how to use it and get some helpful templates here.

May 17, 2022

Elise Kubicki

Customer Service

Evaluating Your Customer Service Program: Why, Challenges, and KPIs That Matter

Customer service measurement proves your impact so you can advocate for your team and resources. Learn why it matters, how to measure it, and the top 12 KPIs.

April 18, 2022

Ryan Baum

Customer Service

17 Customer Support Metrics Your Team Should Be Measuring [+ How to Calculate Them]

Review our most recommended customer support metrics to make sure your support team is healthy and improving.

April 17, 2022

Ryan Baum

Customer Service

Customer Self-Service: Advantages, Types, and Best Practices

Customer self-service in the form of FAQ pages or knowledge bases is a great way to handle specific customer service issues. Learn how to provide self-service tools here.