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September 20, 2023
Roma Yumul, Customer Experience Manager at Dr. Squatch
Customer Service Measurement

How to Evaluate the Effectiveness & Impact of Your Customer Service Team

Want to improve the level of service in your ecommerce business? Learn the key metrics and ways to run a customer service evaluation in this guide.

August 24, 2023
Amanda Kwasniewicz, VP of Customer Experience at Love Wellness
Customer Service Team Management

Playbook: How Love Wellness Gets Every Employee Into Gorgias To Improve Cross-Functional CX

Learn how Amanda Kwasniewicz, VP of CX at Love Wellness, gets the entire company to answer tickets in Gorgias, learn about CX, and become a more cross-functional organization.

August 18, 2023
Jordan Miller, Senior Editor at Gorgias
Automation and Self-Service

Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices

Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.

August 17, 2023
Jordan Miller, Senior Editor at Gorgias
Black Friday—Cyber Monday (BFCM)

5 Steps to Get Your Customer Support Ready for BFCM

Black Friday is a hectic time for support teams. Follow these 5 steps to prepare your BFCM customer service and boost efficiency during the holidays.

August 14, 2023
Jordan Miller, Senior Editor at Gorgias
Customer Service Team Management

A Guide to Customer Service Roles & Responsibilities

Discover common customer service roles and responsibilities to help you find your next job or hire your next support employee.

August 9, 2023
Bri Christiano, Director of Customer Support at Gorgias
Customer Service Team Management

The Support Leader's Guide to Better Customer Service Training

Great support hinges on an effective customer service training program. We’ll cover the basics of CX training, including the types that directly impact revenue.

August 9, 2023
Jordan Miller, Senior Editor at Gorgias
Customer Service Team Management

The 19 Best Customer Service Certifications to Earn at All Levels

To become a customer service professional or train your support team, you may want to look into these customer service certifications.

August 2, 2023
Alexa Collins, Editor at Gorgias
Customer Service Team Management

15 Customer Service Phrases To Use (And 5 To Avoid) in 2023

A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.

June 20, 2023
Julien Marcialis
Customer Service Team Management

How To Improve Customer Service and Lift Revenue in 2023

Learn different tips on how to improve your customer service, which is one of the most important ways to improve overall customer satisfaction.

June 16, 2023
Jordan Miller, Senior Editor at Gorgias
Customer Service Team Management

What Is a Helpdesk, Why You Need One, & Features To Look For

A helpdesk is a customer service platform that helps teams efficiently and collaboratively answer customer support requests.