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January 24, 2023
Zoe Kahn
Customer Service Team Management

Playbook: How Chomps Analyzes Customer Support Tickets to Improve Product and CX

A deep dive into how Chomps uses Gorgias to analyze tickets and find ways to improve its products and customer experience (CX).

December 21, 2022
Jordan Miller
Customer Service Team Management

8 Customer Service Challenges Harming Your Revenue + Solutions

Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.

December 14, 2022
Ryan Baum
Customer Service Team Management

Positive Scripting in Customer Service: How To Do It Right

Positive scripting is an effective method for customer service communication if used correctly. Get the essential best practices here.

December 13, 2022
Evgeni Yordanov
Customer Service Team Management

How to Write A Customer Service Policy You’ll Actually Use

Learn how to create a customer service policy that will help your team delight customers, boost loyalty, and generate revenue.

November 30, 2022
Ryan Baum
Customer Service Team Management

15 Customer Service Phrases To Use (And 5 To Avoid) in 2023

A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.

October 17, 2022
Ryan Baum
Customer Service Team Management

11 Important Customer Service Skills Your Ecommerce Team Must Master

Ramp up your new agents by focusing on the key hard and soft customer service skills they need to make your service shine.

October 5, 2022
Jon Tucker, CEO at HelpFlow.com
Customer Service Team Management

Hiring for Customer Service: A 6-Step Framework to Recruit Top Agents

Learn how to hire a customer service team that drives revenue for your brand with this 6-step framework from Jon Tucker, CEO at HelpFlow.com.

September 29, 2022
Jordan Miller
Customer Service Team Management

The 21 Best Customer Service Certifications to Earn at All Levels

To become a customer service professional or train your support team, you may want to look into these customer service certifications.

September 19, 2022
Jordan Miller
Customer Service Team Management

What Is a Helpdesk, Why You Need One, and Features To Look For

A helpdesk is a customer service platform that helps teams efficiently and collaboratively answer customer support requests.

September 14, 2022
Julien Marcialis
Customer Service Team Management

How To Improve Customer Service and Lift Revenue in 2023

Learn different tips on how to improve your customer service, which is one of the most important ways to improve overall customer satisfaction.