A deep dive into how Chomps uses Gorgias to analyze tickets and find ways to improve its products and customer experience (CX).
Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.
Positive scripting is an effective method for customer service communication if used correctly. Get the essential best practices here.
Learn how to create a customer service policy that will help your team delight customers, boost loyalty, and generate revenue.
A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.
Ramp up your new agents by focusing on the key hard and soft customer service skills they need to make your service shine.
Learn how to hire a customer service team that drives revenue for your brand with this 6-step framework from Jon Tucker, CEO at HelpFlow.com.
To become a customer service professional or train your support team, you may want to look into these customer service certifications.
A helpdesk is a customer service platform that helps teams efficiently and collaboratively answer customer support requests.
Learn different tips on how to improve your customer service, which is one of the most important ways to improve overall customer satisfaction.