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November 17, 2021
Ilke Akcasoy
Customer Support

Live Statistics for teams who want to perform

Full control, fully remote. Only the metrics you need to know, with the agility to look closer and react quickly. Stay in the know without being physically present.

June 17, 2021
Lavender Nguyen
Customer Support

Practical Support Tips From Gorgias Customer Support Team

Learn actionable support tips from Gorgias's world-class customer support teams.

March 29, 2021
Julien Marcialis
Customer Support

How to Respond to Customer Complaints & Win Customers Over

Learn how to respond to customer complaints across all channels and get simple, effective response scripts.

February 16, 2021
Lavender Nguyen
Customer Support

Top 26 Popular Questions About Customer Support

We bring the best answers to the top 26 common questions about customer support. After reading this, you'll be more confident to support your customers.

January 28, 2021
Jackie Whiting
Customer Support

The 7 Most Effective Customer Support Agents

If you’re reading this and already work in customer support, you understand one of today’s most painful truths: people are not patient creatures. But maybe it’s not completely our fault. Maybe we’re just overwhelmed with choices to make.

January 1, 2021
Lucas Walker
Customer Support

How Exceptional Copy Can Help Your Support Team Deal with Angry Customers Over Email

Dealing with angry customer emails can be tough. Here are some tactics to make it better.

December 29, 2020
Julien Marcialis
Customer Support

How to Nail Customer Service in 2021

Today, consumers and brands have a radically different relationship than they did just twenty years ago. This is mainly due to the increased emphasis on customer experience.

October 12, 2020
Jon Tucker, CEO at helpflow.com
Customer Support

Forecast Customer Service for Q4 and Beyond

Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.

July 30, 2020
Lucas Walker
Customer Support

Val Geisler Shares The Dinner Party Strategy & How To Fix Your Churn Rate on the Gorgias Podcast

Val Geisler joins the Gorgias podcast to talk about how to write killer customer support emails and deliver exceptional customer care with every interaction.

February 26, 2020
Ashley Kimler
Customer Support

Decrease First-Response Time by 78% with Everyone on Support

Most eCommerce companies have an individual or a dedicated team to handle customer support. But there is another way.

Helping independent ecommerce brands provide an outstanding customer service experience.

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