Customer Support Content for Ecommerce

October 12, 2020

Forecast Customer Service for Q4 and Beyond

Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.

September 22, 2020

Lucas Walker

Customer Support

How Exceptional Copy Can Help Your Support Team Deal with Angry Customers Over Email

Dealing with angry customer emails can be tough. Here are some tactics to make it better.

July 30, 2020

Lucas Walker

Customer Support

Val Geisler Shares The Dinner Party Strategy & How To Fix Your Churn Rate on the Gorgias Podcast

Val Geisler joins the Gorgias podcast to talk about how to write killer customer support emails and deliver exceptional customer care with every interaction.

July 9, 2020

Julien Marcialis

Customer Support

How to Nail Customer Service in 2020

Today, consumers and brands have a radically different relationship than they did just twenty years ago. This is mainly due to the increased emphasis on customer experience.

February 26, 2020

Ashley Kimler

Customer Support

Decrease First-Response Time by 78% with Everyone on Support

Most eCommerce companies have an individual or a dedicated team to handle customer support. But there is another way.

February 11, 2020

Ashley Kimler

Customer Support

8+ Email Templates for Support Teams to Boost Satisfaction

It’s time to streamline your customer service communication. But, where do you even start?

September 10, 2019

Sid Bharath

Customer Support

Holiday eCommerce: The 1 Thing Your Store Needs To Focus On

While most eCommerce stores focus on driving traffic and sales, there's one thing more important. In this post we explore what that is.

December 20, 2018

Sid Bharath

Customer Support

3 eCommerce Customer Support Tips for Peak Season Success

The holiday shopping season can drive customer support teams mad. In this post, we share 3 tips to help your team navigate the holidays.

December 17, 2018

Mollie Woolnough-Rai

Customer Support

Customer Loyalty: Bringing The Human Touch Back To Ecommerce

75% of consumers want to see more human interaction, not less. Here are three insights that will help you bring the human touch back to your online store.