Live chat support is an easy way for customers to have real-time conversations with support agents. Here’s how your ecommerce business can get the most out of it.
Use these customer service tips to improve your customer experience and agent productivity, and ultimately lift revenue.
Get a 3-step framework to forecast your customer support volume from Jon Tucker, CEO at HelpFlow.com.
Full control, fully remote. Only the metrics you need to know, with the agility to look closer and react quickly. Stay in the know without being physically present.
Learn how to respond to customer complaints across all channels and get simple, effective response scripts.
We bring the best answers to the top 26 common questions about customer support. After reading this, you'll be more confident to support your customers.
If you’re reading this and already work in customer support, you understand one of today’s most painful truths: people are not patient creatures. But maybe it’s not completely our fault. Maybe we’re just overwhelmed with choices to make.
Dealing with angry customer emails can be tough. Here are some tactics to make it better.
Val Geisler joins the Gorgias podcast to talk about how to write killer customer support emails and deliver exceptional customer care with every interaction.
Most eCommerce companies have an individual or a dedicated team to handle customer support. But there is another way.
Helping independent ecommerce brands provide an outstanding customer service experience.