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February 16, 2021
Lavender Nguyen
Customer Support

Top 26 Popular Questions About Customer Support

We bring the best answers to the top 26 common questions about customer support. After reading this, you'll be more confident to support your customers.

January 28, 2021
Jackie Whiting
Customer Support

The 7 Most Effective Customer Support Agents

If you’re reading this and already work in customer support, you understand one of today’s most painful truths: people are not patient creatures. But maybe it’s not completely our fault. Maybe we’re just overwhelmed with choices to make.

December 29, 2020
Julien Marcialis
Customer Support

How to Nail Customer Service in 2021

Today, consumers and brands have a radically different relationship than they did just twenty years ago. This is mainly due to the increased emphasis on customer experience. 

October 12, 2020
Jon Tucker, CEO at helpflow.com
Customer Support

Forecast Customer Service for Q4 and Beyond

Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.

September 22, 2020
Lucas Walker
Customer Support

How Exceptional Copy Can Help Your Support Team Deal with Angry Customers Over Email

Dealing with angry customer emails can be tough. Here are some tactics to make it better.

July 30, 2020
Lucas Walker
Customer Support

Val Geisler Shares The Dinner Party Strategy & How To Fix Your Churn Rate on the Gorgias Podcast

Val Geisler joins the Gorgias podcast to talk about how to write killer customer support emails and deliver exceptional customer care with every interaction.

February 26, 2020
Ashley Kimler
Customer Support

Decrease First-Response Time by 78% with Everyone on Support

Most eCommerce companies have an individual or a dedicated team to handle customer support. But there is another way.

February 11, 2020
Ashley Kimler
Customer Support

8+ Email Templates for Support Teams to Boost Satisfaction

It’s time to streamline your customer service communication. But, where do you even start?

September 10, 2019
Sid Bharath
Customer Support

Holiday eCommerce: The 1 Thing Your Store Needs To Focus On

While most eCommerce stores focus on driving traffic and sales, there's one thing more important. In this post we explore what that is.

December 20, 2018
Sid Bharath
Customer Support

3 eCommerce Customer Support Tips for Peak Season Success

The holiday shopping season can drive customer support teams mad. In this post, we share 3 tips to help your team navigate the holidays.

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