Learn how to respond to customer complaints across all channels and get simple, effective response scripts.
We bring the best answers to the top 26 common questions about customer support. After reading this, you'll be more confident to support your customers.
If you’re reading this and already work in customer support, you understand one of today’s most painful truths: people are not patient creatures. But maybe it’s not completely our fault. Maybe we’re just overwhelmed with choices to make.
Today, consumers and brands have a radically different relationship than they did just twenty years ago. This is mainly due to the increased emphasis on customer experience.
Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.
Dealing with angry customer emails can be tough. Here are some tactics to make it better.
Val Geisler joins the Gorgias podcast to talk about how to write killer customer support emails and deliver exceptional customer care with every interaction.
Most eCommerce companies have an individual or a dedicated team to handle customer support. But there is another way.
It’s time to streamline your customer service communication. But, where do you even start?
While most eCommerce stores focus on driving traffic and sales, there's one thing more important. In this post we explore what that is.
