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September 28, 2023
Megan Wenzl, Content Marketing Manager at Okendo
Ecommerce Customer Support

Repeat Customer Rate: Your Guide to Track & Improve the Metric

Repeat customers are a revenue-boosting engine. Learn how to track repeat customer rate to boost revenue and increase loyalty with your brand.

September 25, 2023
Ren Fuller-Wasserman, Director of Experience at TUSHY
Ecommerce Customer Support

How TUSHY Approaches Customer Service vs. Customer Experience

Unlock the magic of unforgettable customer experiences with TUSHY's Director of Experience and discover how exceptional customer service transforms ecommerce relationships.

September 21, 2023
Colin Waters, Director of Customer Experience at The Feed
Ecommerce Customer Support

A Guide to All the Different Types of Customer Service Companies Need to Know

The different types of customer service, support channels, strategies, and philosophies you can offer based on what your company requires.

September 19, 2023
Eli Weiss, Senior Director of CX & Retention at Jones Road Beauty
Ecommerce Customer Support

Ecommerce Customer Service is Changing – Here’s How to Stay Ahead

Sticking to the script is no longer the answer when it comes to delivering great ecommerce customer service.

September 19, 2023
Bri Christiano, Director of Customer Support at Gorgias
Ecommerce Customer Support

A Behind-the-Scenes Look at Customer Service Operations

Discover how a customer service support ops team can help you deliver better and faster support.

September 18, 2023
Alexa Collins, Editor at Gorgias
Ecommerce Customer Support

Guide To Creating and Managing A Customer Knowledge Base

A customer knowledge base impacts your bottom line. Learn tips and see real examples to level up yours.

August 24, 2023
Amanda Kwasniewicz, VP of Customer Experience at Love Wellness
Ecommerce Customer Support

Why Customer Service Is Important (According To A VP of CX)

Discover why customer service is crucial for brand success and how a VP of CX is determined to change the perception and elevate support's value.

August 22, 2023
Bri Christiano, Director of Customer Support at Gorgias
Ecommerce Customer Support

15 Best Practices for Ecommerce Customer Service

With expert insights from Gorgias’s Director of Customer Support, you can elevate your ecommerce customer service using these 15 best practices.

August 22, 2023
Zoe Kahn, Manager of CX & Retention at Chomps
Ecommerce Customer Support

12 Customer Service Challenges Harming Your Team and Revenue (+ How To Solve Them)

Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.

August 14, 2023
Jordan Miller, Senior Editor at Gorgias
Ecommerce Customer Support

85+ Helpful Customer Service Statistics for 2023

Explore our list of 85+ customer service statistics to make data-driven decisions and better understand the state of customer support.