Blog

Apps and Integrations
Automation and Self-Service
Black Friday—Cyber Monday (BFCM)
Customer Experience
Customer Service Channels
Customer Service Measurement
Customer Service Team Management
Ecommerce Conversion
Ecommerce Customer Support
Ecommerce Growth
Email
Fulfillment and Returns
Gorgias Engineering
Gorgias Product
Gorgias Team
Live Chat
Magento
SMS
Shopify
Social Media
Voice
June 27, 2023
Adeline Bodemer
Gorgias Team

Why We Don't Increase Salaries Based On Performance

Learn why Gorgias doesn't offer performance-based compensation, and what we do instead.

March 29, 2023
Alex Plugaru
Gorgias Team

10 Years: Big Things Have Small Beginnings

Ten years ago, on a Friday night, in a small studio at the edge of Paris, I wrote the first lines of code that started the Gorgias adventure.

November 30, 2022
Vladislava Genova
Gorgias Team

Growing At Gorgias: Interview with Yohan Loyer (Strategic Partner Manager EMEA)

August 15, 2022
Romain Lapeyre
Gorgias Team

Gorgias’ $30 Million Series C and the Future of Customer Experience for Online Stores

Gorgias’ Series C funding will support our goal to help ecommerce merchants drive revenue growth by improving customer experience, retention, and conversion rates.

March 1, 2022
Adeline Bodemer
Gorgias Team

Gorgias’ Playbook for Engaging Employees in a Hybrid World

Employee engagement is one of the top ingredients of productivity, work quality, and retention. But how do you engage them in our new hybrid work reality?

March 1, 2022
Adeline Bodemer
Gorgias Team

How We Built an International SaaS Salary Calculator for Our Distributed Team

Like anything in your company, your compensation policy should reflect your company’s values. Here’s how we build a public salary calculator to reflect ours.

December 21, 2021
Ryan Baum, Content Lead at Gorgias
Gorgias Team

Gorgias in 2021: 8,000 ecommerce brands turned support challenges into $1.1 billion

If 2020 was the year of COVID and retail disruption, 2021 was a chance to chart a more permanent path forward. See where Gorgias has been — and what’s next.

June 10, 2021
Camille Savary
Gorgias Team

It’s Official: Gorgias is Now SOC 2 Type II Certified

We're thrilled to announce our SOC 2 Type II certification as part of our ongoing commitment to providing you the highest level of security assurance.

February 4, 2021
Gorgias Talent
Gorgias Team

Automate 100% of Your Lead Generation

When it comes to customer acquisition and retention for small businesses, e-mail marketing has gradually morphed from a luxury to a necessity. Meet Sonia, Growth Operations team member at Gorgias. She implemented the Event-Based Marketing Strategy at Gorgias

December 10, 2020
Romain Lapeyre
Gorgias Team

Why we raised our Series B, and what that means for our merchants

The Covid-19 pandemic has dramatically accelerated the move from offline to online in retail. This got us busier than ever supporting our merchants, new and old, to ensure we help them work towards providing exceptional customer service.