Learn how to use live chat to improve your customer experience, close more sales, and drive long-term loyalty.
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
Find out which metrics help you make stronger decisions about your ecommerce site's live chat.
Live chat is an essential part of customer support. Find out which live chat app is the best here.
Check out the latest and best list of live chat software tools for ecommerce businesses, from free chat apps to all-in-one platforms.
Live chat support is an easy way for customers to have real-time conversations with support agents. Here’s how your ecommerce business can get the most out of it.
Customers now expect text messaging, social media DMing, and live chat for customer service. Get some helpful tips and templates here.
Proactive customer service gives you more opportunities to provide helpful answers and steer customers toward purchases.
Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.
Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.