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June 9, 2023
Ryan Baum, Content Lead at Gorgias
SMS

Customer Service Messaging: Tips and Templates for SMS + Conversational Channels

Customers now expect text messaging, social media DMs, and live chat for customer service. Get some helpful tips and templates here.

June 1, 2023
Ashley Kimler
Live Chat

11 Shopify Live Chat Support Mistakes to Avoid at All Costs

When leveraged properly, using live chat for your Shopify store can improve your customer experience. Just don't make these key mistakes.

May 19, 2023
Ryan Baum, Content Lead at Gorgias
Customer Experience

Why Proactive Customer Service is Essential for Growing Your Business

Proactive customer service helps set customer expectations, create more opportunities for positive interactions, and saves time for busy support teams.

May 9, 2023
Ryan Baum, Content Lead at Gorgias
Live Chat

22 Live Chat Statistics You Need To Know in 2023

Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.

May 9, 2023
Ryan Baum, Content Lead at Gorgias
Live Chat

Chatbot vs. Live Chat Software: What's the Right Solution?

Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.

January 25, 2023
Jordan Miller, Senior Editor at Gorgias
Live Chat

Live Chat Is Your New Best Sales Tool: Here’s How to Wield It Effectively

Learn how to use live chat to improve your customer experience, close more sales, and drive long-term loyalty.

December 18, 2022
Lauren Strapagiel
Live Chat

13 Live Chat Support Metrics to Measure and Improve Your Chat Strategy

Find out which metrics help you make stronger decisions about your ecommerce site's live chat.

November 28, 2022
Ryan Baum, Content Lead at Gorgias
Live Chat

8 Amazing Live Chat Apps for Customer Support

Live chat is an essential part of customer support. Find out which live chat app is the best here.

November 28, 2022
Ryan Baum, Content Lead at Gorgias
Apps and Integrations

The 11 Best Live Chat Software Options for Ecommerce Businesses in 2023

Check out the latest and best list of live chat software tools for ecommerce businesses, from free chat apps to all-in-one platforms.

September 15, 2022
Jordan Miller, Senior Editor at Gorgias
Live Chat

Your Live Chat Support Guide: Benefits, Best Practices, and Helpful Tools

Live chat support is an easy way for customers to have real-time conversations with support agents. Here’s how your ecommerce business can get the most out of it.