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August 22, 2023
Ryan Baum, Content Lead at Gorgias
SMS

Customer Service Messaging: Tips and Templates for SMS + Conversational Channels

Customers now expect text messaging, social media DMs, and live chat for customer service. Get some helpful tips and templates here.

July 1, 2022
Morgan Smith
SMS

Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel

Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.

May 3, 2022
Morgan Smith
Gorgias Product

Start providing SMS support today, with Gorgias

SMS is one of the fastest-growing support channels for ecommerce brands, and now it’s free with every Gorgias plan. Learn how to get started.