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August 29, 2022
Ryan Baum
SMS

Customer Service Messaging: Tips and Templates for SMS + Conversational Channels

Customers now expect text messaging, social media DMing, and live chat for customer service. Get some helpful tips and templates here.

July 1, 2022
Morgan Smith
SMS

Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel

Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.

May 3, 2022
Morgan Smith
Gorgias Product

Start providing SMS support today, with Gorgias

SMS is one of the fastest-growing support channels for ecommerce brands, and now it’s free with every Gorgias plan. Learn how to get started.

Helping independent ecommerce brands provide an outstanding customer service experience.

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