Social Media Content for Ecommerce

August 1, 2022

Understanding and Navigating Social Commerce in a Digital World

Understand what social commerce is and how companies are using this kind of commerce to sell their products through social networks.

February 28, 2022

Ryan Baum

Social Media

The 11 Most Powerful Social Media Apps for Shopify

Explore our list of powerful Shopify apps that allow you to leverage your social media channels and better support your ecommerce business.

January 28, 2022

Ryan Baum

Social Media

10 Best Practices for Providing Exceptional Customer Service on Twitter

See our top tips for utilizing Twitter for customer service and learn why it’s a non-negotiable tool for your team.

November 10, 2021

Morgan Smith

Social Media

7 Rules to Help You Efficiently Manage Twitter Interactions on Gorgias

Use these Rules in Gorgias to extend excellent customer service into every tweet and mention, while keeping your support team efficient.

June 23, 2021

Nicole Baqai

Social Media

Your Guide to Successful Social Commerce Campaigns

Read how Cakeworthy works with Exclusive Concepts and Gorgias to make the most of social commerce.

June 1, 2021

Lavender Nguyen

Social Media

How to Track and Monitor Social Mentions

Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.

May 2, 2021

Lavender Nguyen

Social Media

9 Instagram Comment Ideas for Online Businesses

Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.

April 8, 2021

Lavender Nguyen

Social Media

9 Tips to Improve Customer Service on Instagram

Are you feeling lost with comments, mentions, direct messages from your customers on Instagram? Then, it’s time to use these 9 useful tips to improve your Instagram customer service experience.

April 6, 2021

Julien Marcialis

Social Media

How to Write the Perfect Answer to Social Comments

Social media customer service is tricky. If you respond to comments formally and robotically, you risk harming your brand’s perception and alienating customers. But if you infuse too much personality, your words might be misunderstood.

March 16, 2021

Lavender Nguyen

Social Media

How to Implement Instagram Influencer Marketing for Ecommerce

Think about using Instagram influencer marketing for your ecommerce store? This guide will give you everything you need to get started.