Blog

Apps and Integrations
Automation and Self-Service
Black Friday—Cyber Monday (BFCM)
Customer Experience
Customer Service Measurement
Customer Service Team Management
Ecommerce Conversion
Ecommerce Growth
Email
Fulfillment and Returns
Gorgias Engineering
Gorgias Product
Gorgias Team
Live Chat
Magento
SMS
Shopify
Social Media
Voice
February 22, 2023
Jordan Miller
Social Media

Why and How to Use WhatsApp for Customer Service

WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.

December 12, 2022
Ryan Baum
Social Media

Social Commerce 101: Definition, Getting Started, Tips, and Examples

Understand what social commerce is and how ecommerce companies are selling products through social media platforms.

November 29, 2022
Jordan Miller
Ecommerce Growth

How To Use Social Media To Grow Your Ecommerce Store

Social media platforms can help boost sales and improve the customer experience (CX) for ecommerce stores.

November 22, 2022
Jordan Miller
Social Media

Facebook Messenger for Customer Service: Benefit, Best Practices, and Set-Up

Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices, and how to set it up.

November 21, 2022
Ryan Baum
Social Media

Social Media Customer Service: How-To Guide & Useful Tools

Social media is taking customer service by storm. Here’s how to use social media for customer service, including handy tools and examples.

September 30, 2022
Ryan Baum
Apps and Integrations

The 10 Best Social Media Apps for Shopify

Explore our list of powerful Shopify apps that allow you to leverage your social media channels and better support your ecommerce business.

January 28, 2022
Ryan Baum
Social Media

10 Best Practices for Providing Exceptional Customer Service on Twitter

See our top tips for utilizing Twitter for customer service and learn why it’s a non-negotiable tool for your team.

November 10, 2021
Morgan Smith
Social Media

7 Rules to Help You Efficiently Manage Twitter Interactions on Gorgias

Use these Rules in Gorgias to extend excellent customer service into every tweet and mention, while keeping your support team efficient.

September 16, 2021
Morgan Smith
Gorgias Product

10 Rules to Help You Efficiently Manage Instagram Interactions on Gorgias

A collection of Rules, Tags and Views to manage Instagram in Gorgias, based on real customer examples of how they manage their help desk.

June 1, 2021
Lavender Nguyen
Social Media

How to Track and Monitor Social Mentions

Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.