Read how Cakeworthy works with Exclusive Concepts and Gorgias to make the most of social commerce.
Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.
Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.
Are you feeling lost with comments, mentions, direct messages from your customers on Instagram? Then, it’s time to use these 9 useful tips to improve your Instagram customer service experience.
Social media customer service is tricky. If you respond to comments formally and robotically, you risk harming your brand’s perception and alienating customers. But if you infuse too much personality, your words might be misunderstood.
Think about using Instagram influencer marketing for your ecommerce store? This guide will give you everything you need to get started.
Did you know you can sell on Instagram and make a lot of money without spending a dime? In case you miss it, here are 10 ways to get that.
Though social media technically sits in the realm of marketing, it also finds itself hitting other areas of business. One of those areas is customer support.
When it comes to social media, it’s often pushed to the side as a medium that doesn’t bring in revenue, but that’s because too many brands use it as a one-way channel. Social is often used to push out specific content, promotional messaging and posts that have a clear goal of sales or something for the company -- not for the people.
15 years ago, social media was mainly meant for users to interact with each other. These days it can be a powerful instrument for online stores -- when used correctly.
