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November 29, 2022
Jordan Miller
Ecommerce Growth

How To Use Social Media To Grow Your Ecommerce Store

Social media platforms can help boost sales and improve the customer experience (CX) for ecommerce stores.

November 22, 2022
Jordan Miller
Social Media

Facebook Messenger for Customer Service: Benefit, Best Practices, and Set-Up

Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices, and how to set it up.

November 21, 2022
Ryan Baum
Social Media

Social Media Customer Service: How-To Guide & Useful Tools

Social media is taking customer service by storm. Here’s how to use social media for customer service, including handy tools and examples.

September 30, 2022
Ryan Baum
Apps and Integrations

The 10 Best Social Media Apps for Shopify

Explore our list of powerful Shopify apps that allow you to leverage your social media channels and better support your ecommerce business.

August 1, 2022
Ryan Baum
Social Media

Understanding and Navigating Social Commerce in a Digital World

Understand what social commerce is and how companies are using this kind of commerce to sell their products through social networks.

January 28, 2022
Ryan Baum
Social Media

10 Best Practices for Providing Exceptional Customer Service on Twitter

See our top tips for utilizing Twitter for customer service and learn why it’s a non-negotiable tool for your team.

November 10, 2021
Morgan Smith
Social Media

7 Rules to Help You Efficiently Manage Twitter Interactions on Gorgias

Use these Rules in Gorgias to extend excellent customer service into every tweet and mention, while keeping your support team efficient.

September 16, 2021
Morgan Smith
Gorgias Product

10 Rules to Help You Efficiently Manage Instagram Interactions on Gorgias

A collection of Rules, Tags and Views to manage Instagram in Gorgias, based on real customer examples of how they manage their help desk.

June 1, 2021
Lavender Nguyen
Social Media

How to Track and Monitor Social Mentions

Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.

May 2, 2021
Lavender Nguyen
Social Media

9 Instagram Comment Ideas for Online Businesses

Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.

Helping independent ecommerce brands provide an outstanding customer service experience.

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