Social Media Content for Ecommerce

Should You Delegate Social Media to Customer Support?

Though social media technically sits in the realm of marketing, it also finds itself hitting other areas of business. One of those areas is customer support.

November 25, 2020

Julien Marcialis

Social Media

Impact Of Responding To Social Comments

When it comes to social media, it’s often pushed to the side as a medium that doesn’t bring in revenue, but that’s because too many brands use it as a one-way channel. Social is often used to push out specific content, promotional messaging and posts that have a clear goal of sales or something for the company -- not for the people.