Social Media Content for Ecommerce

November 10, 2021

7 Rules to Help You Efficiently Manage Twitter Interactions on Gorgias

Use these Rules in Gorgias to extend excellent customer service into every tweet and mention, while keeping your support team efficient.

June 23, 2021

Nicole Baqai

Social Media

Your Guide to Successful Social Commerce Campaigns

Read how Cakeworthy works with Exclusive Concepts and Gorgias to make the most of social commerce.

June 1, 2021

Lavender Nguyen

Social Media

How to Track and Monitor Social Mentions

Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.

May 2, 2021

Lavender Nguyen

Social Media

9 Instagram Comment Ideas for Online Businesses

Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.

April 8, 2021

Lavender Nguyen

Social Media

9 Tips to Improve Customer Service on Instagram

Are you feeling lost with comments, mentions, direct messages from your customers on Instagram? Then, it’s time to use these 9 useful tips to improve your Instagram customer service experience.

April 6, 2021

Julien Marcialis

Social Media

How to Write the Perfect Answer to Social Comments

Social media customer service is tricky. If you respond to comments formally and robotically, you risk harming your brand’s perception and alienating customers. But if you infuse too much personality, your words might be misunderstood.

March 16, 2021

Lavender Nguyen

Social Media

How to Implement Instagram Influencer Marketing for Ecommerce

Think about using Instagram influencer marketing for your ecommerce store? This guide will give you everything you need to get started.

February 10, 2021

Lavender Nguyen

Social Media

9 Ways to Sell on Instagram for Free

Did you know you can sell on Instagram and make a lot of money without spending a dime? In case you miss it, here are 10 ways to get that.

December 1, 2020

Julien Marcialis

Social Media

Should You Delegate Social Media to Customer Support?

Though social media technically sits in the realm of marketing, it also finds itself hitting other areas of business. One of those areas is customer support.

November 25, 2020

Julien Marcialis

Social Media

Impact Of Responding To Social Comments

When it comes to social media, it’s often pushed to the side as a medium that doesn’t bring in revenue, but that’s because too many brands use it as a one-way channel. Social is often used to push out specific content, promotional messaging and posts that have a clear goal of sales or something for the company -- not for the people.