Real stories from real brands with real results

75%+
of tickets resolved in one-touch

How One Block Down Increased Their Automation Rate and Delivers Personalized Service with Gorgias

Apparel and Fashion
AI Agent
Helpdesk
One Block Down
Commercial
EMEA
1 min 2 sec
first response time
"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”
Zoe Cranney
Community Experience Expert

How LSKD Tripled Email Automation Rate with AI Agent

Apparel and Fashion
AI Agent
LSKD
Enterprise
ANZ, Global
Gmail
50%
reduction in customer response times

How Hindbag Cut Response Time in Half and Boosted Repeat Purchase Rate 12x with Gorgias and Loyoly

Apparel and Fashion
Helpdesk
Macros
Hindbag
Commercial
EMEA
Gmail
$100,000
saved per year
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager

How Dr. Bronner's Saved $100K/Year by Switching From Salesforce, Then Automated 50% of Interactions with Gorgias

Cosmetics
AI Agent
Dr. Bronner's
Commercial
USA, Global
30%
email automation rate

How Arcade Belts Cut Support Ticket Volume in Half with AI Agent

Sporting Goods
AI Agent
Arcade Belts
Small-Mid Sized
USA
Zendesk
100%
of agents prefer Gorgias to Zendesk

How Automating the Busywork Helped Tommy John’s CX Team Drive $106K in Sales in Two Months

Apparel and Fashion
AI Agent
Help Center
Tommy John
Enterprise
Zendesk
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager