{"key":"positive","value":1781},{"key":"negative","value":189},{"key":"neutral","value":46}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":45}","{\"Customer Service Responsiveness\":41}","{\"Customer Service Helpfulness\":33}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":29}","{\"Delivery Shipping Timeliness\":25}","{\"Delivery Shipping Carrier Performance\":15}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":101}","{\"Product Quality Durability\":98}","{\"Product Quality Functionality\":26}"]}

{"key":"communication_information","value":"{\"company_avg_topic_rating\":3.8,\"industry_avg_topic_rating\":2.8}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":3.6,\"industry_avg_topic_rating\":2.8}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":2.5,\"industry_avg_topic_rating\":2.0}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":4.4,\"industry_avg_topic_rating\":4.1}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":4.6,\"industry_avg_topic_rating\":4.3}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":3.6,\"industry_avg_topic_rating\":3.4}"},{"key":"post_purchase_support","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":4.9}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":4.3,\"industry_avg_topic_rating\":4.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":3.9,\"industry_avg_topic_rating\":4.2}"},{"key":"trust_security","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.4}"},{"key":"packaging","value":"{\"company_avg_topic_rating\":3.5,\"industry_avg_topic_rating\":4.0}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":3.8,\"industry_avg_topic_rating\":4.6}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.5,\"industry_avg_topic_rating\":3.7}"}