Ecommerce customer experience platform

Grow with AI-powered CX

To grow your brand, you need to offer experiences that build loyalty. Meet the automated CX platform that delights customers, empowers your team, and drives your business forward.

Trusted by 15,000 brands on their journey from first sale to hundreds of millions in GMV globally

Make it a Gorgias experience

Buying online should feel as personal and effortless as visiting your favorite store.

Growth depends on creating personalized, accurate, and fast customer conversations.

Gorgias gives your brand the tools to create amazing customer experiences that grow your online stores.

Here's how...

Every conversation in one powerful inbox

  • Connect your channels and tools to end tab-shuffling
  • Boost efficiency with an organized, automated inbox
  • Easily push updates to Shopify and 100+ other tools
  • Personalize every response with rich customer data

Automate 60% of your customer support

  • Spend less time on basic, reptitive tickets
  • Focus on VIPs, escalations, and driving sales
  • Use AI that follows your brand voice and processes
  • Easily connect AI to Shopify and other apps to perform actions and fully resolve issues

Drive more revenue with a seamless customer shopping experience

  • Lift conversions by 15% with onsite campaigns
  • Offer personalized pre-sales support
  • Reduce bounce rate with unique discounts
  • Enhance interactions with instant live help

See Gorgias in action

Learn how Gorgias empowers teams and streamlines CX.

Automation that saves your online store time and money

In the past year over 6,000 stores collectively saved:
9250000
Hours saved managing support
$323000000
in support costs saved annually

Connect your entire ecommerce tech stack

Connect 100+ apps to empower your team, share customer data between tools, and make updates in other apps — all from within Gorgias.

AI built just for ecommerce

AI built just for ecommerce

We’re focused on doing one thing really well: empowering brands to grow their online store with AI and automation.
Your challenges
Inefficient processes and repetitive tasks
Spending too much time on repetitive tasks
Support is seen as a costly and unprofitable
Our solutions
Increase team efficiency and output
Automate repetitive tasks and conversations
Turn support into a revenue-driving team

Improved CX with maximum ROI

36%
Increase in repeat purchases
52%
Reduction in resolution time
26%
Reduction in tickets-per-order
Real results based on 15,000+ Gorgias customers

Get started and see why over 15,000 brands trust Gorgias

4.4
683 reviews
4.6
510 reviews
4.1
98 reviews