Gorgias vs.

Ada

Gorgias is built for ecommerce. Ada isn’t.

Gorgias's AI tool integrates with Shopify seamlessly — without high costs spent on developer hours to build and maintain complex automations.

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Join leading brands who switched to Gorgias

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Why Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Ada

Designed for order, shipping, and returns

Gorgias's AI Agent is designed to handle topics that make up 80% of most ecommerce brands’ support queries. It easily connects to Shopify to read order data and help your customers manage their orders.

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Ada is built for SaaS, telecommunications, and companies with different support needs.

Go beyond with Helpdesk, Flows, and Convert

While Ada is a standalone tool that must integrate with a helpdesk, Gorgias is all in one.

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Consolidate your AI, helpdesk, and conversion tools into one — spend less time switching tabs and managing multiple vendor contracts, and enjoy the convenience of a true customer experience tool.

Your 24/7 sales assistant

AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

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Ada isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

Simple, low-code setup

Gorgias's AI Agent is easy to set up, relying on text instructions and a library of pre-built Actions. Connect to the most popular ecommerce apps, like Shopify, Loop Returns, and Recharge, to customize your workflow.

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Ada requires time and money spent on API configurations with your helpdesk, Shopify, and other tools for each question you want to answer. Most brands have to rely on Ada’s team or developers to make simple changes.

Powerful enough for top Shopify brands

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Feature Comparison

What’s the difference between Gorgias and Ada?

What is the difference between Gorgias and Zendesk AI?

Gorgias

Ada

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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Which ecommerce tools do Gorgias and Zendesk integrate with?

Gorgias

Ada

Recharge

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Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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Can Gorgias and Zendesk integrate with Shopify?

Gorgias

Ada

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How do reporting and analytics differ between Gorgias and Zendesk?

Gorgias

Ada

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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How do Gorgias and Zendesk differ in cost?

Gorgias

Ada

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

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Entry price

$10/month

$0.10-0.50 per conversation (even if the issue is not resolved)

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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How do Gorgias and Zendesk differ for self-service and knowledge management?

Gorgias

Ada

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Our Customers

Hear directly from brands why they chose Gorgias

Eliminate turnaround times and create exceptional customer experiences

“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."

Addison Debter

Head of Customer Service

Kirby Allison

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Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

Senior Customer Experience Manager

Psycho Bunny

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"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

Community Experience Expert

LSKD

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See how Gorgias provides brands with the support they need to serve their customers.