Gorgias vs.

Zowie

Zowie's AI is more expensive and less developed.

Gorgias’s unified platform allows you to manage every aspect of customer support on every channel (including email), unlike Zowie. Let agents focus on high-value conversations and driving sales.

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Join thousands of brands who switched to Gorgias

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Why Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Zowie

Gorgias is the #1 Shopify helpdesk

Gorgias’s AI Agent for Sales handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

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Zowie has no equivalent. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

Your 24/7 sales assistant

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails. Gorgias gives you more ways to review, QA, and improve AI accuracy with feedback.

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Zowie lacks true conversational AI. Emailbot redirects email inquiries to an external chatbot, creating a disjointed and frustrating customer experience.

Your 24/7 sales assistant

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Zowie has no equivalent. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

Every tool you need in one platform

Gorgias is a one-tab tool. We focus on high-quality integrations with tools most ecommerce brands use. ‍Enjoy 100+ easy-to-set-up integrations like Skio, Attentive, Okendo, and Smile.io.

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On Zowie, you risk having a scattered workflow with only 36 integrations.

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Feature Comparison

What’s the difference between Gorgias and Zowie?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Zowie

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Zowie

Recharge

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Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Zowie

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Zowie

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Zowie

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

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Entry price

$10/month

Hidden

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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Anything else I should know?

Gorgias

Zowie

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Our Customers

Hear directly from brands why they chose Gorgias

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

Head of Customer Service

Kirby Allison

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AI in CX is here to stay

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

Senior CX Manager

Psycho Bunny [V2]

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We hit inbox zero thanks to AI Agent

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without AI Agent, that wouldn’t happen."

Ron Shah

CEO and Co-Founder

Obvi

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See how Gorgias provides brands with the support they need to serve their customers.