Though social media technically sits in the realm of marketing, it also finds itself hitting other areas of business. One of those areas is customer support.
When it comes to quality assurance with customer support, it can be time consuming, but it’s also absolutely essential to your ecommerce business.
When it comes to social media, it’s often pushed to the side as a medium that doesn’t bring in revenue, but that’s because too many brands use it as a one-way channel. Social is often used to push out specific content, promotional messaging and posts that have a clear goal of sales or something for the company -- not for the people.
Learn how good customer support, and treating your customers with respect can lead to tens of thousands of dollars in sales.
All BigCommerce store owners can now integrate with Gorgias to deliver an outstanding customer support experience to consumers. Let's see how it works.
Every single holiday season comes with returns and exchanges. The problem is, for ecommerce businesses, returns and exchanges can be pricey. This is exactly where gift cards and loyalty points.
Seeing how consumers are starting their holiday shopping earlier every year, it seems like it’s always the right time to start preparing for the Black Friday/Cyber Monday holiday.
Crafting informative content is one of the best ways to convert a consumer into a customer. However, cultivating a relationship with readers who will come back for information time and time again is a far more challenging task.
Repurpose emerges victorious as three brands compete for perks and investor time.