Learn how to use live chat to improve your customer experience, close more sales, and drive long-term loyalty.
Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.
Shopify is a powerful ecommerce platform — but it’s even stronger with the right revenue-generating integrations. Here are 16 of the best apps to boost sales.
Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
Learn how to remove the "Powered by Shopify" section of your online store's footer with simple, step-by-step instructions.
Learn how to structure a more effective pre-sales strategy that bolsters customer satisfaction and supports a healthy sales cycle.
The right apps for your growing ecommerce store can turn your brand from good to great. Here are 9 top recommendations for small brands.
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.