Supporting Ecommerce Support Teams

Corporate social responsibility is a growing priority for customers and can lead to powerful benefits that are good for your bottom line.

Today, we're raising a $14M series A to transform customer service into a profit center using conversational commerce.

During the Black Friday/Cyber Monday peak, the number of support requests submitted by customers increases by 65%.

Live chat is a natural fit for an omnichannel marketing strategy focused on customer experience and personalization. Learn how both fit together and ...

Learn how to use Attentive Mobile leading ecommerce SMS marketing platform along with a powerful integration of Gorgias to boost your sales through SMS

While most eCommerce stores focus on driving traffic and sales, there's one thing more important. In this post we explore what that is.

75% of eCommerce stores are concerned about the rising customer service needs during the holidays. We talk about how to handle it in this post.

In this post, we break down the holiday marketing strategies of the biggest Shopify stores. Steal these ideas!

Busy season's coming: What are the best Shopify Apps to increase sales in 2018? Get prepared for Black Friday and make this year your most profitable ever

When it is your pleasure to serve, your buyers recognize, and they want to be loyal. So, show them some love and run a customer appreciation campaign.

We've picked our 20 best shopify apps to help you improve you store performance across the entire customer journey

Preparing for black friday or peak season? You might be willing to boost your customer service team motivation and confidence with these special quotes.