Ecommerce Customer Service
Ecommerce Customer Service

Ecommerce Customer Service is Changing – Here’s How to Stay Ahead

Sticking to the script is no longer the answer when it comes to delivering great ecommerce customer service.
12 min read . By Eli Weiss
By Eli Weiss
Black Friday Trends: What The Statistics Tell Us About BFCM & Ecommerce
9 min read . By Lauren Strapagiel
9 min read.
By Lauren Strapagiel
How to Deflect Support Tickets & Raise Satisfaction with Customer Self-Service
22 min read . By Elise Kubicki
22 min read.
By Elise Kubicki

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Featured articles

Customer Service Email

You’re Doing It Wrong: Better Ways to Use Email as a Customer Service Channel

Explore actionable tips to make email your stepping stone to faster customer support.
By Christelle Agustin
10 min read . By Christelle Agustin
10 min read.
Customer Service Automation Guide

Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices

Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.
By Jordan Miller
22 min read . By Jordan Miller
22 min read.
Angry Customer Email

Templates and Tips to Respond to Frustrated Customer Emails

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
By Jordan Miller
25 min read . By Jordan Miller
25 min read.

Helpdesk Automation: What It Is, Why You Need It, and the Best Tools

11.0
min read
.
By
Christelle Agustin

10 Customer Service Techniques to Improve Satisfaction

Discover nine customer service techniques to improve satisfaction and learn how to use them to create better experiences.
15.0
min read
.
By
Tina Donati

6 Types of Conversational Customer Service + How to Implement Them

Discover the 6 types of conversational customer service channels and learn how to implement them. Enhance customer satisfaction and build long-term relationships.
14.0
min read
.
By
Tina Donati
Call to action
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks

Further reading

llke Akcasoy
Magento
Voice
Social Media
SMS
Live Chat
Gorgias Team
Gorgias Product
Gorgias Engineering
Fulfillment and Returns
Email
Ecommerce Conversion
Ecommerce Growth
Ecommerce Customer Support
Customer Service Team Management
Customer Service Measurement
Customer Experience
BigCommerce
Automation and Self-Service
Customer Service Channels
Black Friday—Cyber Monday (BFCM)
Apps and Integrations
Shopify

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