Learn how Loop Earplugs built one of the most visited and valuable Help Centers on Gorgias.
We reviewed the most common reasons customers abandon their carts. Here are 12 strategies you can use to reduce cart abandonment and increase conversion rate.
Customers now expect text messaging, social media DMs, and live chat for customer service. Get some helpful tips and templates here.
Reduce tickets and build loyalty by offering a tracking system for your ecommerce customers — and learn how Shopify, BigCommerce, and Magento 2 make it easy to get started.
Great support hinges on an effective customer service training program. We’ll cover the basics of CX training, including the types that directly impact revenue.
Customer satisfaction is an important metric because it provides insight into data like customer loyalty and churn. Learn how to improve your CSAT score.
Prioritizing customer service requests is a key part of optimizing the customer service process. Learn strategies for how to do it.
Customer service measurement proves your impact so you can advocate for your team and resources. Learn why it matters, how to measure it, and the top 12 KPIs.
Collecting customer feedback for your ecommerce store can provide valuable data and insights into your customers' behavior.
Learn why it's important to measure customer service ROI, how to calculate ROI, and best practices to see a boost in ROI from customer service.
What if you could deflect a third of your support tickets without any agent interaction? With customer self-service and automation, it’s possible. Here's how.
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.
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