The Covid-19 pandemic has dramatically accelerated the move from offline to online in retail. This got us busier than ever supporting our merchants, new and old, to ensure we help them work towards providing exceptional customer service.
Live chat can help boost customer experience, drive leads, and increase sales revenue.
Today, consumers and brands have a radically different relationship than they did just twenty years ago. This is mainly due to the increased emphasis on customer experience.
Simplr, a human-first, machine-enabled customer experience solution, turn contact centers into revenue drivers via 24/7 always-on customer engagement across all digital channels.
Check out this list of tons of unbelievable customer service statistics to learn why and how you should improve your customer support experience in 2021.
Want to gain a competitive edge? It’s all about the positive customer experience. This is crucial if you’re looking to stand out in today’s cluttered online shopping landscape.
Your eCommerce business has proven to be successful and may have encountered growth limits. The natural next step is to expand, either by gaining more sales in your current market or moving into a new one. To succeed, you need a great business plan
Though social media technically sits in the realm of marketing, it also finds itself hitting other areas of business. One of those areas is customer support.
When it comes to quality assurance with customer support, it can be time consuming, but it’s also absolutely essential to your ecommerce business.
When it comes to social media, it’s often pushed to the side as a medium that doesn’t bring in revenue, but that’s because too many brands use it as a one-way channel. Social is often used to push out specific content, promotional messaging and posts that have a clear goal of sales or something for the company -- not for the people.