Featured articles

Black Friday–Cyber Monday: Customer Support Tips

5 Steps to Get Your Customer Support Ready for BFCM

Black Friday is a hectic time for support teams. Follow these 5 steps to prepare your BFCM customer service and boost efficiency during the holidays.
By Jordan Miller
15 min read . By Jordan Miller
15 min read.
Black Friday–Cyber Monday

A Complete Guide to Black Friday Ecommerce in 2023

Prepare for Black Friday-Cyber Monday with our ultimate BFCM guide for ecommerce brands.
By Halee Sommer
13 min read . By Halee Sommer
13 min read.
Angry Customer Email

Templates and Tips to Respond to Frustrated Customer Emails

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
By Jordan Miller
25 min read . By Jordan Miller
25 min read.
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks

Further reading

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