12 Essential Strategies for How To Reduce Cart Abandonment
We reviewed the most common reasons customers abandon their carts. Here are 12 strategies you can use to reduce cart abandonment and increase conversion rate.
Customer Service Messaging: Tips and Templates for SMS + Conversational Channels
Customers now expect text messaging, social media DMs, and live chat for customer service. Get some helpful tips and templates here.
How To Provide Order Tracking for Your Ecommerce Customers
Reduce tickets and build loyalty by offering a tracking system for your ecommerce customers — and learn how Shopify, BigCommerce, and Magento 2 make it easy to get started.
The Support Leader's Guide to Better Customer Service Training
Great support hinges on an effective customer service training program. We’ll cover the basics of CX training, including the types that directly impact revenue.
9 Ways To Improve Your CSAT Score and Response Rate
Customer satisfaction is an important metric because it provides insight into data like customer loyalty and churn. Learn how to improve your CSAT score.
How To Automatically Prioritize Customer Service Requests In Your Helpdesk
Prioritizing customer service requests is a key part of optimizing the customer service process. Learn strategies for how to do it.
Key Indicators & Tips for Evaluating a Customer Service Program
Customer service measurement proves your impact so you can advocate for your team and resources. Learn why it matters, how to measure it, and the top 12 KPIs.
9 Creative and Effective Ways to Collect Customer Feedback
Collecting customer feedback for your ecommerce store can provide valuable data and insights into your customers' behavior.
How to Measure & Improve Customer Service ROI
Learn why it's important to measure customer service ROI, how to calculate ROI, and best practices to see a boost in ROI from customer service.
Optimize Your CX and Deflect Empty-Calorie Tickets (4 Tactics)
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Proactively DM your Instagram Followers to Lift Revenue 4%
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
Drive Sales at the Bottom of Support Emails with PS Macros
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.