Black Friday Marketing Ideas
Black Friday Marketing Ideas

18 Proven Black Friday Marketing Ideas and Strategies

Explore ecommerce Black Friday marketing ideas and strategies to boost sales and engagement — from exclusive deals to influencer collaborations.
24 min read . By Fadeke Adegbuyi
By Fadeke Adegbuyi
Black Friday Trends: What The Statistics Tell Us About BFCM & Ecommerce
9 min read . By Lauren Strapagiel
9 min read.
By Lauren Strapagiel
How to Deflect Support Tickets & Raise Satisfaction with Customer Self-Service
22 min read . By Elise Kubicki
22 min read.
By Elise Kubicki

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Featured articles

Black Friday–Cyber Monday: Customer Support Tips

5 Steps to Get Your Customer Support Ready for BFCM

Black Friday is a hectic time for support teams. Follow these 5 steps to prepare your BFCM customer service and boost efficiency during the holidays.
By Jordan Miller
15 min read . By Jordan Miller
15 min read.
Black Friday–Cyber Monday

A Complete Guide to Black Friday Ecommerce in 2023

Prepare for Black Friday-Cyber Monday with our ultimate BFCM guide for ecommerce brands.
By Halee Sommer
13 min read . By Halee Sommer
13 min read.
Angry Customer Email

Templates and Tips to Respond to Frustrated Customer Emails

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
By Jordan Miller
25 min read . By Jordan Miller
25 min read.

10 Customer Service Techniques to Improve Satisfaction

Discover nine customer service techniques to improve satisfaction and learn how to use them to create better experiences.
15.0
min read
.
By
Tina Donati

6 Types of Conversational Customer Service + How to Implement Them

Discover the 6 types of conversational customer service channels and learn how to implement them. Enhance customer satisfaction and build long-term relationships.
14.0
min read
.
By
Tina Donati

An Ecommerce Guide to Customer Experience Automation

Explore the simplicity of Customer Experience Automation (CXA) and elevate conversions, revenue, and satisfaction in four easy steps.
8.0
min read
.
By
Christelle Agustin
Call to action
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks

Further reading

llke Akcasoy
Magento
Voice
Social Media
SMS
Live Chat
Gorgias Team
Gorgias Product
Gorgias Engineering
Fulfillment and Returns
Email
Ecommerce Conversion
Ecommerce Growth
Ecommerce Customer Support
Customer Service Team Management
Customer Service Measurement
Customer Experience
BigCommerce
Automation and Self-Service
Customer Service Channels
Black Friday—Cyber Monday (BFCM)
Apps and Integrations
Shopify

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