Ecommerce Content for Merchants

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New Arrivals

September 16, 2021

10 Rules to Help You Efficiently Manage Instagram Interactions on Gorgias

A collection of Rules, Tags and Views to manage Instagram in Gorgias, based on real customer examples of how they manage their help desk.

August 27, 2021

Automation

SLA Best Practices for Effective Support Tickets Management

How meeting the service level can help improve customer satisfaction and track support agents service level performance.

August 19, 2021

Automation

What Are WISMO Requests and How to Automate Your Answers?

"Where is my order” questions are one of the most common customer requests. Learn how to manage them efficiently to save time and maintain high customer satisfaction.

August 17, 2021

Instagram

New integration: Manage Instagram messages from Gorgias

Connect your Instagram account to Gorgias to manage messages, comments, and mentions and never miss a chance to engage with your shoppers.

July 20, 2021

Customer Service

15 Ecommerce Customer Service Best Practices to Help You Level Up

Get advanced ecommerce customer service tips and learn how to speed up support with templates, variables, and self-service tools.

June 23, 2021

Social Media

Your Guide to Successful Social Commerce Campaigns

Read how Cakeworthy works with Exclusive Concepts and Gorgias to make the most of social commerce.

June 17, 2021

Customer Support

Practical Support Tips From Gorgias Customer Support Team

Learn actionable support tips from Gorgias's world-class customer support teams.

June 10, 2021

Statistics

15 Customer Support Metrics for Ecom Companies (& How to Improve Them)

Track these customer support metrics, improve them, and watch your customer loyalty rise.

June 10, 2021

Gorgias

It’s Official: Gorgias is Now SOC 2 Type II Certified

We're thrilled to announce our SOC 2 Type II certification as part of our ongoing commitment to providing you the highest level of security assurance.

June 9, 2021

Apps

Be there for your customers 24/7 with Ada + Gorgias

Provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.