Supporting Ecommerce Support Teams

Your customer service is the lifeblood of your business. And, live chat is a central communication channel for your online shoppers.

we all know that Shopify live chat is an exceptional channel to communicate with shoppers, to proactively generate sales in real-time is another story.

Most eCommerce companies have an individual or a dedicated team to handle customer support. But there is another way.

It’s time to streamline your customer service communication. But, where do you even start?

Now, you can connect your Magento 2 store with your Gorgias account. Access your Gorgias and Magento data from one dashboard.

Find out which tactics help and which tactics harm your Shopify live chat by understanding what really goes on behind the curtain

You’re trying to decide which eCommerce platform to use for your store. If you don’t choose the right one for your needs, it could be a costly mistake. 

Fast shipping has become the new eCommerce differentiator, helping your store to stand out online and in the minds of your customers.

Corporate social responsibility is a growing priority for customers and can lead to powerful benefits that are good for your bottom line.

Today, we're raising a $14M series A to transform customer service into a profit center using conversational commerce.

During the Black Friday/Cyber Monday peak, the number of support requests submitted by customers increases by 65%.

Live chat is a natural fit for an omnichannel marketing strategy focused on customer experience and personalization. Learn how both fit together and ...