Ecommerce Content for Merchants | Gorgias Blog

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[Webinar Recap]: How Jaxxon Prepares for Peak Season to Optimize CX and Maximize Revenue

December 2, 2022

Black Friday—Cyber Monday (BFCM)

[Webinar Recap]: How Jaxxon Prepares for Peak Season to Optimize CX and Maximize Revenue

In a recent webinar, Caela Castillo, Director of CX at Jaxxon, shared Jaxxon’s strategies for optimizing customer experience to maximize revenue during peak season.

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New Arrivals

December 7, 2022

Customer Experience

9 Post-Purchase Experience Strategies to Drive Customer Loyalty

Follow these seven strategies to make your brand’s post-purchase experience more customer-centric, drive loyalty, and boost revenue.

December 6, 2022

Apps and Integrations

9 Best Returns Management Tools for Fast, Cost-Efficient Returns [2023]

The right returns management tool can streamline your returns process & boost customer satisfaction. Check out our picks for the best returns management tools to try this year.

December 6, 2022

Customer Service Measurement

12 Best Metrics To Track Customer Satisfaction (Before It's Too Late)

Monitoring customer satisfaction can help your ecommerce brand reduce churn, net repeat purchases, and grow — and CSAT is not your only option.

December 5, 2022

Apps and Integrations

12 Best Shipping Software Tools for Ecommerce Stores [2023]

Review our list of the top ecommerce shipping tools available on the market. These tools make centralizing customer service easy and keep customers happy.

December 5, 2022

Ecommerce Conversion

Ecommerce Payment Processing: How It Works & The Best Providers

Ecommerce payment processing is the process of accepting payments from customers. Here’s how it works and the top providers.

December 4, 2022

Customer Service Measurement

11 Best Practices To Improve Response Rates in NPS Surveys

Net Promoter Score (NPS) is a metric used in customer experience to measure the loyalty of a customer to a company. Here’s how to evaluate & improve your NPS.

December 3, 2022

Fulfillment and Returns

An Essential Guide to Ecommerce Inventory Management

Creating an ecommerce inventory management system means saying goodbye to overstocking or overselling.

December 2, 2022

Customer Experience

Post-Purchase Behavior: Understand How Customers Think to Boost Loyalty

Learn more about the psychology of your shoppers once they place an order, and get top-tactics to improve your customers’ post-purchase behavior.

November 30, 2022

Customer Service Team Management

15 Customer Service Phrases To Use (And 5 To Avoid) in 2023

A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.

November 30, 2022

Customer Service Measurement

Average Response Time: Formula, Benchmarks, and Tips

Average response time or ART is the average time a customer has to wait for a response.

December 5, 2022

Proactively DM your Instagram Followers to Lift Revenue 4%

Learn how you can generate revenue by sending direct messages to new followers on Instagram.

October 27, 2022

Drive Sales at the Bottom of Support Emails with PS Macros

PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.

October 20, 2022

Get Started with Chat Campaigns to Drive Sales (+ 6 Examples)