Get advanced ecommerce customer service tips and learn how to speed up support with templates, variables, and self-service tools.
Read how Cakeworthy works with Exclusive Concepts and Gorgias to make the most of social commerce.
Learn actionable support tips from Gorgias's world-class customer support teams.
Track these customer support metrics, improve them, and watch your customer loyalty rise.
We're thrilled to announce our SOC 2 Type II certification as part of our ongoing commitment to providing you the highest level of security assurance.
Provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.
Ecommerce customer satisfaction is multifaceted. Customers need to fall in love with your products, your brand, but also your customer support.
Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.
Exceptional brands use phone support to deliver faster customer support and personalized experiences. Here's how it can benefit your store.