14 Best Shopify Live Chat Apps in 2023 (Pros, Cons, and Screenshots)
Review the best live chat apps for Shopify, the top features influencing these customer service offerings, and their benefits to your business.
Why Proactive Customer Service is Essential for Growing Your Business
Proactive customer service helps set customer expectations, create more opportunities for positive interactions, and saves time for busy support teams.
What is Ecommerce Automation? Everything You Need to Know
Ecommerce automation is when businesses implement tools to replace manual processes. Here are the benefits of automating tasks for your business.
22 Live Chat Statistics You Need To Know in 2023
Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.
Chatbot vs. Live Chat Software: What's the Right Solution?
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
How To Lower Average Response Times to Meet Customer Expectations
Average response time or ART is the average time a customer has to wait for a response.
25+ Customer Service Scripts Inspired by Top Ecommerce Brands
Customer service scripts can help improve your customer support team’s workflow and provide a better, faster customer experience.
Ecommerce Returns: 10 Best Practices for Taking Your Online Store to the Next Level
Understand the high cost of ecommerce returns and average return rates, then learn strategies to leverage your return program to attract customers and reduce costs.
30+ Customer Service Email Templates for Busy Support Teams
Copy and customize these customer support email templates for your own CS team to answer and resolve customer issues faster.
Optimize Your CX and Deflect Empty-Calorie Tickets (4 Tactics)
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Proactively DM your Instagram Followers to Lift Revenue 4%
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
Drive Sales at the Bottom of Support Emails with PS Macros
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.