The automation add-on automates simple, repetitive inquiries to give customers instant answers and free your agents to focus on higher-value interactions.
Scaling customer service is hard. Outsourcing customer service can help, but it’s a scary path for merchants. Here's how to get it right.
WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.
These 11 ecommerce trends from Klaviyo, Loop, Yotpo, and other leaders will help you stay ahead in 2023 and beyond.
Learn how to use live chat to improve your customer experience, close more sales, and drive long-term loyalty.
Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.
Shopify is a powerful ecommerce platform — but it’s even stronger with the right revenue-generating integrations. Here are 16 of the best apps to boost sales.
Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
Learn how to remove the "Powered by Shopify" section of your online store's footer with simple, step-by-step instructions.
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.
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