We bring the best answers to the top 26 common questions about customer support. After reading this, you'll be more confident to support your customers.
Ultra-fast fulfillment is an eCommerce delivery standard that beats standard fulfillment speeds by delivering orders in 3, 2, and even next day. This blog will go over ultra-fast deliveries and how to get them for your eCommerce store.
Imagine you’ve just launched an ecommerce website. Over a week went by, but you still had zero sales.
It’s time to bring out your inner support guru. In this post, we’re sharing the five most essential customer service skills every support agent needs in their professional toolbox to not just meet, but exceed their targets.
If you’re thinking about “how to add a live chat to my Shopify store,” you've come to the right place. In today’s post, I’ll show you how to do that step by step.
Live chat can help boost customer experience, drive leads, and increase sales revenue.
Today, consumers and brands have a radically different relationship than they did just twenty years ago. This is mainly due to the increased emphasis on customer experience.
Simplr, a human-first, machine-enabled customer experience solution, turn contact centers into revenue drivers via 24/7 always-on customer engagement across all digital channels.
Check out this list of tons of unbelievable customer service statistics to learn why and how you should improve your customer support experience in 2021.
Want to gain a competitive edge? It’s all about the positive customer experience. This is crucial if you’re looking to stand out in today’s cluttered online shopping landscape.
The Covid-19 pandemic has dramatically accelerated the move from offline to online in retail. This got us busier than ever supporting our merchants, new and old, to ensure we help them work towards providing exceptional customer service.
