March 13, 2020
11 Shopify Live Chat Support Mistakes to Avoid at All Costs
Your customer service is the lifeblood of your business. And, live chat is a central communication channel for your online shoppers.
March 10, 2020
3 Examples of Shopify Stores That Increased Sales with Live Chat Campaigns
we all know that Shopify live chat is an exceptional channel to communicate with shoppers, to proactively generate sales in real-time is another story.
February 26, 2020
Decrease First-Response Time by 78% with Everyone on Support
Most eCommerce companies have an individual or a dedicated team to handle customer support. But there is another way.
February 11, 2020
8+ Email Templates for Support Teams to Boost Satisfaction
It’s time to streamline your customer service communication. But, where do you even start?
February 3, 2020
Announcing Gorgias’ Magento 2 Extension Launch
Now, you can connect your Magento 2 store with your Gorgias account. Access your Gorgias and Magento data from one dashboard.
February 1, 2020
9 Live Chat Support Metrics to Follow to Satisfy More Online Shoppers
Find out which tactics help and which tactics harm your Shopify live chat by understanding what really goes on behind the curtain
January 23, 2020
Magento vs Shopify: An Honest eCommerce Platform Comparison
You’re trying to decide which eCommerce platform to use for your store. If you don’t choose the right one for your needs, it could be a costly mistake.
January 8, 2020
How fast delivery can help your Shopify store stand out
Fast shipping has become the new eCommerce differentiator, helping your store to stand out online and in the minds of your customers.
December 3, 2019
How Does CSR Affect Your Customer Journey and Bottom Line?
Corporate social responsibility is a growing priority for customers and can lead to powerful benefits that are good for your bottom line.
November 26, 2019
Our journey from product-market fit to series A
Today, we're raising a $14M series A to transform customer service into a profit center using conversational commerce.
October 12, 2019
4 ways to get your support team ready for Black Friday
During the Black Friday/Cyber Monday peak, the number of support requests submitted by customers increases by 65%.
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