Customer Service Outsourcing: Why, When, and How
Scaling customer service is hard. Outsourcing customer service can help, but it’s a scary path for merchants. Here's how to get it right.
Why and How to Use WhatsApp for Customer Service
WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.
11 Key Ecommerce Trends for 2023 (Backed by Experts & Data)
These 11 ecommerce trends from Klaviyo, Loop, Yotpo, and other leaders will help you stay ahead in 2023 and beyond.
Live Chat Is Your New Best Sales Tool: Here’s How to Wield It Effectively
Learn how to use live chat to improve your customer experience, close more sales, and drive long-term loyalty.
Templates and Tips to Respond to Angry Customers Over Email
Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
Deflect WISMO Requests With Self-Service and Automation
Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.
16 Non-Obvious Shopify Apps To Increase Sales
Shopify is a powerful ecommerce platform — but it’s even stronger with the right revenue-generating integrations. Here are 16 of the best apps to boost sales.
8 Customer Service Challenges Harming Your Revenue + Solutions
Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.
Chatbot vs. Live Chat Software: What's the Right Solution?
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
Optimize Your CX and Deflect Empty-Calorie Tickets (4 Tactics)
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Proactively DM your Instagram Followers to Lift Revenue 4%
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
Drive Sales at the Bottom of Support Emails with PS Macros
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.