Ecommerce Content for Merchants

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New Arrivals

July 20, 2021

15 Ecommerce Customer Service Best Practices to Help You Level Up

Get advanced ecommerce customer service tips and learn how to speed up support with templates, variables, and self-service tools.

June 23, 2021

Social Media

Your Guide to Successful Social Commerce Campaigns

Read how Cakeworthy works with Exclusive Concepts and Gorgias to make the most of social commerce.

June 17, 2021

Customer Support

Practical Support Tips From Gorgias Customer Support Team

Learn actionable support tips from Gorgias's world-class customer support teams.

June 10, 2021

Statistics

15 Customer Support Metrics for Ecom Companies (& How to Improve Them)

Track these customer support metrics, improve them, and watch your customer loyalty rise.

June 10, 2021

Gorgias

It’s Official: Gorgias is Now SOC 2 Type II Certified

We're thrilled to announce our SOC 2 Type II certification as part of our ongoing commitment to providing you the highest level of security assurance.

June 9, 2021

Apps

Be there for your customers 24/7 with Ada + Gorgias

Provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.

June 8, 2021

Customer Experience

How to Keep Online Shoppers Happy: Your Guide to Ecom Customer Satisfaction

Ecommerce customer satisfaction is multifaceted. Customers need to fall in love with your products, your brand, but also your customer support.

June 1, 2021

Social Media

How to Track and Monitor Social Mentions

Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.

May 24, 2021

Phone Support

4 benefits of adding phone support to your ecommerce store

Exceptional brands use phone support to deliver faster customer support and personalized experiences. Here's how it can benefit your store.

May 2, 2021

Social Media

9 Instagram Comment Ideas for Online Businesses

Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.