Too many ecommerce brands over-index customer surprise and delight, and neglect what matters for a great customer experience in the process.
Resolution time is a metric to measure how quickly you resolve customer issues. See how your support resolution time stacks up.
Ecommerce shipping practices can contribute to your store’s growth and customer satisfaction. Here are nine tips to boost your shipping strategy.
Today, we’re announcing pricing updates for our Pro, Advanced, and Enterprise customers, along with customers using our Automation Add-on.
The average ecommerce retention rate is 31%. Learn how to calculate your customer retention rate and find out how to improve this metric here.
Ecommerce product reviews are a powerful source of social proof that can boost your site’s conversion rate.
A helpdesk is a customer service platform that helps teams efficiently and collaboratively answer customer support requests.
Customer satisfaction is an important metric for brands because it provides insight into data such as customer loyalty, churn, and more. Find out how to improve your CSAT score here.
Live chat support is an easy way for customers to have real-time conversations with support agents. Here’s how your ecommerce business can get the most out of it.