Blog

Unlock the magic of unforgettable customer experiences with TUSHY's Director of Experience and discover how exceptional customer service transforms ecommerce relationships.

The different types of customer service, support channels, strategies, and philosophies you can offer based on what your company requires.

Want to improve the level of service in your ecommerce business? Learn the key metrics and ways to run a customer service evaluation in this guide.

Sticking to the script is no longer the answer when it comes to delivering great ecommerce customer service.

Discover how a customer service support ops team can help you deliver better and faster support.

A customer knowledge base impacts your bottom line. Learn tips and see real examples to level up yours.

Customer satisfaction is an important metric because it provides insight into data like customer loyalty and churn. Learn how to improve your CSAT score.

Learn why first response time is a key metric to boost customer satisfaction plus learn best practices to lower FRT for your support team.

Discover why customer service is crucial for brand success and how a VP of CX is determined to change the perception and elevate support's value.

Learn about the key customer service channels to support your shoppers, plus how to choose the right channels for your team.

Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.

Learn how you can generate revenue by sending direct messages to new followers on Instagram.

PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.