Gorgias’ Series C funding will support our goal to help ecommerce merchants drive revenue growth by improving customer experience, retention, and conversion rates.
Cart abandonment occurs for every Shopify store — but you can make it less likely. Here are 17 tips & tools for decreasing Shopify cart abandonment.
Customer self-service in the form of FAQ pages or knowledge bases is a great way to handle specific customer service issues. Learn how to provide self-service tools here.
Good customer service can result in significant ROI. Learn how to measure your customer service ROI and get some actionable tactics to improve it.
Reducing cart abandonment should be a top priority for your ecommerce store to increase revenue. Find out how to reduce cart abandonment here.
Zendesk is a powerful helpdesk tool — but does it have the features your company needs? Find out here with our breakdown of features, pricing, and more.
The most successful brands don’t just chase new customers, they provide great customer experiences. Read our future-proof ecommerce growth tactics.
Our People Ops team shares why talent sourcing is a key part of Gorgias’s hiring strategy (and how we source qualified talent through outreach).
Ecommerce conversion rate is one of the most important metrics for your online store. Learn more about how to measure, compare, and improve yours.
Learn how Berkey Filters launched an SMS support channel and got customers to use it over voice and email in this Support Performance Playbook.
Learn all about the latest features in the Gorgias helpdesk to help you automate support and provide exceptional customer service.
