Ecommerce Content for Merchants

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New Arrivals

May 17, 2022

40+ Best Shopify Apps To Optimize Your Ecommerce Store

There are so many Shopify apps to choose from as you look for ways to improve your store’s operations. Let us help you make your selection (whether you’re on Shopify or Shopify Plus).

May 5, 2022

Voice Support

4 Benefits of Adding Voice Support to Your Ecommerce Store

Exceptional brands use voice support to deliver faster customer support and personalized experiences. Here's how a phone line can benefit your store.

April 18, 2022

Customer Service

17 Customer Support Metrics Your Team Should Be Measuring [+ How to Calculate Them]

Review our most recommended customer support metrics to make sure your support team is healthy and improving.

April 17, 2022

Shopify

The 31 Best Shopify Themes: We Analyzed 13,191 to Help You Find the Right One

After some extensive research, here’s our list of the best Shopify themes to use when you’re starting or refreshing your ecommerce store.

March 1, 2022

Gorgias

Gorgias’ Playbook for Engaging Employees in a Hybrid World

Employee engagement is one of the top ingredients of productivity, work quality, and retention. But how do you engage them in our new hybrid work reality?

March 1, 2022

Gorgias

How We Built an International SaaS Salary Calculator for Our Distributed Team

Like anything in your company, your compensation policy should reflect your company’s values. Here’s how we build a public salary calculator to reflect ours.

February 21, 2022

Customers

How SuitShop’s Entire Company Drives Its White-Glove Support Process

We gathered our top three takeaways from our recent conversation with Gorgias customer SuitShop. Learn how they make customer service everyone’s business.

February 2, 2022

Live Chat

Chatbot vs. Live Chat Software: Choosing the Right Combination

Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.

January 28, 2022

Live Chat

22 Live Chat Statistics You Need To Know in 2022

Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.