The automation add-on automates simple, repetitive inquiries to give customers instant answers and free your agents to focus on higher-value interactions.
We reviewed the most common reasons customers abandon their carts. Here are 12 strategies you can use to reduce cart abandonment and increase conversion rate.
If you want to keep new customers coming, reengage past shoppers, and reduce returns, here are six tips for improving your post-checkout experience.
Affordable ecommerce shipping and fast shipping seem at odds - how do you balance the two, reduce shipping costs, and come out on top?
SEO is a marketing method for getting more organic traffic to your website. Explore ten steps for improving your ecommerce SEO.
Zendesk is a powerful helpdesk tool — but does it have the features your company needs? Find out here with our breakdown of features, pricing, and more.
A customer appreciation campaign is a promotion that you can run to celebrate your customers. Here are 10 tactics to inspire customer delight and bring new business to your store.
As your business grows and adapts, influencer marketing for ecommerce can help you acquire more customers in your target audience.
When leveraged properly, using live chat for your Shopify store can improve your customer experience. Just don't make these key mistakes.
Ecommerce shipping practices can contribute to your store’s growth and customer satisfaction. Here are nine tips to boost your shipping strategy.
Choosing the right payment gateway, merchant accounts, and payment options for online shoppers isn't always easy, but it can have a huge impact on your customer experience and profitability.
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.
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