The automation add-on automates simple, repetitive inquiries to give customers instant answers and free your agents to focus on higher-value interactions.
Review the best live chat apps for Shopify, the top features influencing these customer service offerings, and their benefits to your business.
Proactive customer service helps set customer expectations, create more opportunities for positive interactions, and saves time for busy support teams.
Ecommerce automation is when businesses implement tools to replace manual processes. Here are the benefits of automating tasks for your business.
Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
Average response time or ART is the average time a customer has to wait for a response.
Customer service scripts can help improve your customer support team’s workflow and provide a better, faster customer experience.
Understand the high cost of ecommerce returns and average return rates, then learn strategies to leverage your return program to attract customers and reduce costs.
Copy and customize these customer support email templates for your own CS team to answer and resolve customer issues faster.
Personalized customer service uses individual customer information to tailor customer interactions. Learn the benefits of it and tips for how to get started.
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.
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