Blog

[Webinar Recap]: How Jaxxon Prepares for Peak Season to Optimize CX and Maximize Revenue

In a recent webinar, Caela Castillo, Director of CX at Jaxxon, shared Jaxxon’s strategies for optimizing customer experience to maximize revenue during peak season.

Post-Purchase Behavior: Understand How Customers Think to Boost Loyalty

Learn more about the psychology of your shoppers once they place an order, and get top-tactics to improve your customers’ post-purchase behavior.

15 Customer Service Phrases To Use (And 5 To Avoid) in 2023

A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.

Average Response Time: Formula, Benchmarks, and Tips

Average response time or ART is the average time a customer has to wait for a response.

Growing At Gorgias: Interview with Yohan Loyer (Strategic Partner Manager EMEA)

How To Use Social Media To Grow Your Ecommerce Store

Social media platforms can help boost sales and improve the customer experience (CX) for ecommerce stores.

14 Best Shopify Live Chat Apps in 2023 (Pros, Cons, and Screenshots)

Review the best live chat apps for Shopify, the top features influencing these customer service offerings, and their benefits to your business.

The 11 Best Live Chat Software Options for Ecommerce Businesses in 2023

Check out the latest and best list of live chat software tools for ecommerce businesses, from free chat apps to all-in-one platforms.

Order Fulfillment for Ecommerce: Definition, Process, Tips, and Tools

Learn how a high-quality order fulfillment strategy can supercharge your ecommerce business, plus nine best practices for order fulfillment.

Facebook Messenger for Customer Service: Benefit, Best Practices, and Set-Up

Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices, and how to set it up.