Featured articles

Customer Service Email

You’re Doing It Wrong: Better Ways to Use Email as a Customer Service Channel

Explore actionable tips to make email your stepping stone to faster customer support.
By Christelle Agustin
10 min read . By Christelle Agustin
10 min read.
Customer Service Automation Guide

Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices

Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.
By Jordan Miller
22 min read . By Jordan Miller
22 min read.
Angry Customer Email

Templates and Tips to Respond to Frustrated Customer Emails

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
By Jordan Miller
25 min read . By Jordan Miller
25 min read.
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks

Further reading

Building delightful customer interactions starts in your inbox

Registered! Get excited, some awesome content is on the way! 📨
Oops! Something went wrong while submitting the form.
A hand holds an envelope that has a webpage coming out of it next to stars and other webpages