Satisfaction survey

Keep your customers happy

Keep your finger on the pulse. Improve customer service based on feedback.

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Satisfaction survey
Gorgias is used daily by
12,895
+ DTC brands

Your customers are your champions!

Hooked on your brand

Most successful ecommerce brands have repeat customers who keep coming back for more. Retain your customer base and build loyalty by deepening your understanding of how customers feel about your brand.

Satisfaction survey
Satisfaction survey

Loop in customer feedback

Honest feedback from your customers is like gold. Satisfaction survey in Gorgias provides ease, comfort and impartiality that your customers need in order to provide their true opinion, so you can easily see where improvements can be made.

See through the CSAT ratings

You don’t need to change screens or platforms to see the ticket that’s connected a CSAT rating. See the full conversation history and customer information that led to that three-star rating. Deepen your understanding so you know exactly how to coach your agents and develop a win-back strategy.

Satisfaction survey
Satisfaction survey

Satisfaction survey

“The most important metric at Bokksu is customer satisfaction. Thanks to Gorgias’ integrations, Bokksu has cut down the response time by 50%, while increasing customer satisfaction.”

Danny Taing, Founder & CEO, Bokksu

More examples of Help Centers built with Gorgias

What makes customers happy?

CSAT as your North Star metric

“How would you rate your experience?” is a revealing question that will help you validate your customer support experience. Monitor CSAT closely to identify the levers that make a difference, and see what matters most to your customers.

Why (not) happy?

CSAT rating will indicate how customers feel. Five stars: They're feeling great. Three stars or less: maybe not so much. Match CSAT with qualitative feedback to understand why customers feel the way they do. You can even let your customers leave comments to inform the CSAT rating they choose.

5 min to a week

It may be too late to follow a chat conversation with a satisfaction survey a week after it happened. On the flip side, some email conversations may need some time to reach a full resolution that can then be followed with a survey. Follow up with your customers at a pace that makes sense. Pick an interval that suits your needs.

Filter by scores

Filter Satisfaction Survey results by scores to deepen your understanding on what makes your customers happy. Look for the clues to see if there’s an agent, a channel or a date range that contributed to a higher CSAT. Identify trends to see beyond the individual comments accompanying the CSAT ratings.

Response rate

Your average CSAT score will be complete with the response rate combined. Easily monitor and keep your response rate high to take the average CSAT score as a larger indicator for your customer support.

Nurture repeat customers

If a customer contacted you and left you a five-star rating, it’s very likely that they will come back for more. This is why CSAT is the most important metric you should consider. Multiply your revenue by doing what you do best, taking good care of your customers, and validating that care with a high CSAT.

Best practices & tips to offer customer service on WhatsApp

Celebrated by customers & industry experts

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 12,895+ merchants offering exceptional ecommerce support

Track customer satisfaction improve service based on feedback.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Satisfaction survey

Keep your customers happy

Keep your finger on the pulse. Improve customer service based on feedback.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gorgias is used daily by
12,895
+ DTC brands

Hooked on your brand

Most successful ecommerce brands have repeat customers who keep coming back for more. Retain your customer base and build loyalty by deepening your understanding of how customers feel about your brand.

Loop in customer feedback

Honest feedback from your customers is like gold. Satisfaction survey in Gorgias provides ease, comfort and impartiality that your customers need in order to provide their true opinion, so you can easily see where improvements can be made.

See through the CSAT ratings

You don’t need to change screens or platforms to see the ticket that’s connected a CSAT rating. See the full conversation history and customer information that led to that three-star rating. Deepen your understanding so you know exactly how to coach your agents and develop a win-back strategy.

More examples of Help Centers built with Gorgias

What makes customers happy?

CSAT as your North Star metric

“How would you rate your experience?” is a revealing question that will help you validate your customer support experience. Monitor CSAT closely to identify the levers that make a difference, and see what matters most to your customers.

Why (not) happy?

CSAT rating will indicate how customers feel. Five stars: They're feeling great. Three stars or less: maybe not so much. Match CSAT with qualitative feedback to understand why customers feel the way they do. You can even let your customers leave comments to inform the CSAT rating they choose.

5 min to a week

It may be too late to follow a chat conversation with a satisfaction survey a week after it happened. On the flip side, some email conversations may need some time to reach a full resolution that can then be followed with a survey. Follow up with your customers at a pace that makes sense. Pick an interval that suits your needs.

Filter by scores

Filter Satisfaction Survey results by scores to deepen your understanding on what makes your customers happy. Look for the clues to see if there’s an agent, a channel or a date range that contributed to a higher CSAT. Identify trends to see beyond the individual comments accompanying the CSAT ratings.

Response rate

Your average CSAT score will be complete with the response rate combined. Easily monitor and keep your response rate high to take the average CSAT score as a larger indicator for your customer support.

Nurture repeat customers

If a customer contacted you and left you a five-star rating, it’s very likely that they will come back for more. This is why CSAT is the most important metric you should consider. Multiply your revenue by doing what you do best, taking good care of your customers, and validating that care with a high CSAT.

What channels does
Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
-
Help Center
-
Email
-
-
Contact Form
-

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

“The most important metric at Bokksu is customer satisfaction. Thanks to Gorgias’ integrations, Bokksu has cut down the response time by 50%, while increasing customer satisfaction.”

Danny Taing, Founder & CEO, Bokksu

Measure and improve performance and business impact

With Statistics, you can easily understand which Flows get clicked, which require agent assistance, and which lead to purchases. These insights help you identify areas for improvement and make the best decisions for your customers and team.

Flows work alongside the rest of the Automation Add-on

Flows are one small part of your larger support automation strategy.

When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.

Ready to join the
12,895+ brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.