Keep track of the conversations that bring revenue. Every customer interaction is an opportunity to build stronger relationships that drive sales.
Ian Anderson, Operations Manager, MNML
Optimize your upsell strategy by quickly identifying the tickets that made the sale. Analyze the ticket details to understand what works and what doesn’t.
Good customer care grows revenue exponentially. Use Revenue Statistics to rightfully take credit for your team’s contribution to month-over-month revenue, all while building invaluable loyalty.
Customer support is the brick-and-mortar experience of ecommerce. Think of every ticket as an opportunity to build deeper relationships and convert more sales.
Use filters for time, agents and channels to identify trends. Quickly understand the circumstances around a good week or an agent that performed exceptionally better than the others.
Lead customer support to generate more revenue by leveraging the product picker and chat campaigns. Your team knows your customer journey the best — equip them with the these tools to make the sale.
Forecast how long it's likely to take between ticket creation and the ensuing sale. Click on converted tickets to see just how much effort it takes to upsell.
Reward the team members who led the support conversations that brought in sales. Easily monitor the tickets and agents who converted tickets to sales.