Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.
“MNML is actively using Gorgias chat, as well as the chat campaigns. We also rely on Gorgias quick replies and this is what I call as quick marketing to drive sales.”
Ian Anderson, Operations Manager, MNML
Flows are one small part of your larger support automation strategy.
When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.