Revenue statistics

Know your bottomline

Keep track of the conversations that bring revenue. Every customer interaction is an opportunity to build stronger relationships that drive sales.

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Instant setup
7-day free trial
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Revenue statistics
Gorgias is used daily by
12,895
+ DTC brands

Ka-ching! Count up the profits.

Support team makes bank

See the total sales revenue brought in from customer support. Track revenue growth on a weekly or monthly basis to inform your day-to-day operations. Know your team’s impact on your bottom line.

Revenue statistics
Revenue statistics

Run a profit center

It’s relationships that make the sale. As you help your customers love your brand, one ticket at a time, monitor the total number of tickets converted to sales, per day.

What converts?

Optimize your upsell strategy by quickly identifying the tickets that made the sale. Analyze the ticket details to understand what works and what doesn’t.

Revenue statistics
Revenue statistics

Revenue statistics

“MNML is actively using Gorgias chat, as well as the chat campaigns. We also rely on Gorgias quick replies and this is what I call as quick marketing to drive sales.”

Ian Anderson, Operations Manager, MNML

More examples of Help Centers built with Gorgias

Monetize your customer care

Surface your impact

Good customer care grows revenue exponentially. Use Revenue Statistics to rightfully take credit for your team’s contribution to month-over-month revenue, all while building invaluable loyalty.

Turn problems into revenue

Customer support is the brick-and-mortar experience of ecommerce. Think of every ticket as an opportunity to build deeper relationships and convert more sales.

Keep a score - and don’t!

Use filters for time, agents and channels to identify trends. Quickly understand the circumstances around a good week or an agent that performed exceptionally better than the others.

Move your numbers up  

Lead customer support to generate more revenue by leveraging the product picker and chat campaigns. Your team knows your customer journey the best — equip them with the these tools to make the sale.

Measure the timeline

Forecast how long it's likely to take between ticket creation and the ensuing sale. Click on converted tickets to see just how much effort it takes to upsell.

Oil the machine

Reward the team members who led the support conversations that brought in sales. Easily monitor the tickets and agents who converted tickets to sales.

Best practices & tips to offer customer service on WhatsApp

Celebrated by customers & industry experts

Start seeing the impact from the first week

Deflect tickets
30% of all inquiries are about order status, returns and cancellations. You can automate these inquiries using self-service and managed rules.
24/7 support
Customers shop online 24/7. With self-service, your customers can get the help they need outside business hours, without the overhead cost.
Generate revenue
Customers are more likely to make a purchase if their product questions are answered. FAQ in chat helps educating customers and promote your brand.

Join 12,895+ merchants offering exceptional ecommerce support

Run a profit center with Gorgias

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Revenue Statistics

Know your bottomline

Keep track of the conversations that bring revenue. Every customer interaction is an opportunity to build stronger relationships that drive sales.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gorgias is used daily by
12,895
+ DTC brands

Support team makes bank

See the total sales revenue brought in from customer support. Track revenue growth on a weekly or monthly basis to inform your day-to-day operations. Know your team’s impact on your bottom line.

Run a profit center

It’s relationships that make the sale. As you help your customers love your brand, one ticket at a time, monitor the total number of tickets converted to sales, per day.

What converts?

Optimize your upsell strategy by quickly identifying the tickets that made the sale. Analyze the ticket details to understand what works and what doesn’t.

More examples of Help Centers built with Gorgias

Monetize your customer care

Surface your impact

Good customer care grows revenue exponentially. Use Revenue Statistics to rightfully take credit for your team’s contribution to month-over-month revenue, all while building invaluable loyalty.

Turn problems into revenue

Customer support is the brick-and-mortar experience of ecommerce. Think of every ticket as an opportunity to build deeper relationships and convert more sales.

Keep a score - and don’t!

Use filters for time, agents and channels to identify trends. Quickly understand the circumstances around a good week or an agent that performed exceptionally better than the others.

Move your numbers up  

Lead customer support to generate more revenue by leveraging the product picker and chat campaigns. Your team knows your customer journey the best — equip them with the these tools to make the sale.

Measure the timeline

Forecast how long it's likely to take between ticket creation and the ensuing sale. Click on converted tickets to see just how much effort it takes to upsell.

Oil the machine

Reward the team members who led the support conversations that brought in sales. Easily monitor the tickets and agents who converted tickets to sales.

What channels does
Automation Add-on support?

Quick Response Flows
Order Management Flows
Article Recommendation Flows
Autoresponders
Chat Widget
-
Help Center
-
Email
-
-
Contact Form
-

Measure automation’s business value

A simple statistics page to measure all things automation. The top 10% of Automation Add-on users deflect at least 30% of overall questions.

Redirect complex questions to human agents

Don’t trap customers in chatbot hell. Every automated response gives customers a clear, easy path to human support.

“MNML is actively using Gorgias chat, as well as the chat campaigns. We also rely on Gorgias quick replies and this is what I call as quick marketing to drive sales.”

Ian Anderson, Operations Manager, MNML

Measure and improve performance and business impact

With Statistics, you can easily understand which Flows get clicked, which require agent assistance, and which lead to purchases. These insights help you identify areas for improvement and make the best decisions for your customers and team.

Flows work alongside the rest of the Automation Add-on

Flows are one small part of your larger support automation strategy.

When you subscribe to the Automation Add-on, you get Flows plus a suite of other features (like real-time order tracking and automated return requests) to help instantly answer basic questions and save your team’s time for better things.

Ready to join the
12,895+ brands that use Gorgias every day?

No credit card required
Instant setup
7-day free trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.