Surface your impact
Good customer care grows revenue exponentially. Use Revenue Statistics to rightfully take credit for your team’s contribution to month-over-month revenue, all while building invaluable loyalty.
Turn problems into revenue
Customer support is the brick-and-mortar experience of ecommerce. Think of every ticket as an opportunity to build deeper relationships and convert more sales.
Keep a score - and don’t!
Use filters for time, agents and channels to identify trends. Quickly understand the circumstances around a good week or an agent that performed exceptionally better than the others.
Move your numbers up
Lead customer support to generate more revenue by leveraging the product picker and chat campaigns. Your team knows your customer journey the best — equip them with the these tools to make the sale.
Measure the timeline
Forecast how long it's likely to take between ticket creation and the ensuing sale. Click on converted tickets to see just how much effort it takes to upsell.
Oil the machine
Reward the team members who led the support conversations that brought in sales. Easily monitor the tickets and agents who converted tickets to sales.