Product tour
Centralize 1:1 interactions
Email
A better way to manage your store's support inbox
Social media
Turn social interactions into sales, without slowing down support
Live chat
Support and sell in real time, just like in real life
Voice
The easiest way to add voice support to your store
SMS
The easiest way to add voice support to your store
WhatsApp
The easiest way to add voice support to your store
Automate your work
Automation Add-on
Respond faster
Rules
Automate with precision
Macros
Respond faster
Help Center
Respond faster
Empower support teams
Views
Customize your workspace
Order management
Turn returns into opportunities for new orders
Customer Sidebar
Rich customer data right next to tickets
Multi-Stores
Unlimited brands. One helpdesk.
Measure & improve
Support performance
Your control center
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Take a Tour
Gorgias for Shopify
Gorgias for Magento
Gorgias for BigCommerce
Book a Demo
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
PLATFORMS
Shopify
Magento
BigCommerce
New
OVERVIEW
Product overview
Machine learning & A.I.
Customer stories
Pricing
Customers
Customer stories
Customer Package
Customer Education
Customer Referral
Customer Awards
Customer Reviews
Tech Partners
Build an integration
Browse the App Store
Developer Portal
Agency partners
Become a Agency Partner
Find a partner
Agency Partner Portal
Partners
APP PARTNERS
Become a Tech Partner
Build an app
Browse the App Store
agency PARTNERS
Become a Agency Partner
Find a partner
Agency Partner Portal
Tech Partners
Build an integration
Browse the App Store
Developer Portal
Agency partners
Become a Agency Partner
Find a partner
Agency Partner Portal
Resources
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Refer a client
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Refer a client
Company
About Gorgias
Meet the team
Careers
Sustainability
About Gorgias
Meet the team
Careers
Log in
Sign up for Free
Book a demo
How
exceptional
is your customer support?
Get an in-depth look and compare your performances to the standards of your industry.
Select your industry
Retail
Apparel & Fashion
Consumer Goods
Food & Beverages
Health, Wellness & Fitness
Cosmetics
Design
Marketing & Advertising
Luxury Goods & Jewelry
Sporting Goods
Internet
Information Technology & Services
Consumer Electronics
Wholesale
Food Production
Computer Software
Furniture
Sports
Entertainment
Automotive
Publishing
Music
Textiles
Arts & Crafts
Electrical & Electronic Manufacturing
Restaurants
Wine & Spirits
Hospitality
Medical Device
Consumer Services
Management Consulting
Non-profit Organization Management
Media Production
Hospital & Health Care
Renewables & Environment
Veterinary
Printing
Real Estate
Building Materials
Transportation/Trucking/Railroad
Professional Training & Coaching
Other
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Where does this report come from?
20
DTC Industries
11,970+
Ecommerce stores
170 million
Support tickets
450 million
Ticket messages